Global Strategic Ops & Programs Leader

Paypal; New York (NY); Hybrid; USD 130,000 - 192,000; Full time

Job summary

PayPal in New York City is seeking a Sr. Manager, XOPP Business Operations & Program Management to lead cross-functional programs, governance, and execution across Global Core and International Product Teams.

You will partner with Engineering, GTM, Marketing, Risk, and Finance to turn plans into disciplined execution with clear accountability. The role emphasizes portfolio planning, risk tracking, and data-driven decision making, leveraging AI and automation to optimize day-to-day operations in

Qualifications

• 8+ years of experience in business operations, program or portfolio management, or corporate strategy.
• 8+ years of experience partnering with Product, Design, and Engineering teams to deliver digital products and technology-enabled business initiatives.
• Ability to build strong relationships with senior stakeholders, influence without direct authority, and help resolve competing priorities across a matrixed organization.
• Strong written and verbal communication and storytelling skills, with the ability to synthesize complex information into clear narratives, recommendations, and decision-ready materials for senior audiences.
• Strong structured problem-solving and analytical skills, with the ability to diagnose challenges, use data to inform decisions, and coordinate cross-functional teams around solutions.
• Working knowledge of program and portfolio management practices (e.g., Agile, Lean Six Sigma) and proficiency with planning and reporting tools such as Jira, Smartsheet, MS Project, Clarity, or Tableau.
• Experience applying AI and automation to operational or reporting workflows (preferred).
• Experience in payments, fintech, or another regulated industry, and demonstrated learning agility with the ability to execute with urgency (preferred).
• Bachelor's degree in business administration, operations management, or a related field; MBA or Master's (preferred).

Responsibilities

• Lead complex projects of diverse scope to optimize operational processes.
• Participate in complex problem resolution and determine methods and procedures for new assignments.
• Drive global process improvements within the organization.
• Provide oversight and support for planning and management of financial, budget, and headcount targets.
• Act as a liaison between business leadership, staff, and other key partners.
• Influence the quality, efficiency, and effectiveness of business processes.
• Utilize internal and external data to provide actionable insights for business growth.

Skills

Stakeholder management

Communication

Problem solving

Data storytelling

Agile / Lean Six Sigma

AI / automation

Cross-functional collaboration

Influence without authority

Education

Bachelor’s degree in business administration, operations management, or related field

MBA or Master’s (preferred)

Tools

Jira

Smartsheet

MS Project

Clarity

Tableau

Job description

PayPal in New York City is seeking a Sr. Manager, XOPP Business Operations & Program Management to lead cross-functional programs, governance, and execution across Global Core and International Product Teams.

You will partner with Engineering, GTM, Marketing, Risk, and Finance to turn plans into disciplined execution with clear accountability. The role emphasizes portfolio planning, risk tracking, and data-driven decision making, leveraging AI and automation to optimize day-to-day operations in