Senior Manager, Business Operations & Program Management

PayPal; New York (NY); On-site; USD 140,000 - 200,000; Full time

Job summary

PayPal is seeking a Sr. Manager, XOPP Business Operations & Program Management in New York. You will run operating models, governance, and programs across global and international product teams, delivering disciplined execution and accountability.

You will coordinate planning rhythms, portfolio intake, prioritization, and reporting, partnering with Engineering, GTM, Marketing, Risk, and Finance to turn plans into results using data, AI, and automation.

Qualifications

• 8+ years in business operations, program or portfolio management.
• Experience with large-scale transformation and change initiatives.
• Partner with Product, Design, and Engineering to deliver digital programs.
• Ability to influence senior stakeholders across a matrixed org.
• Strong written and verbal communication and storytelling skills.
• Structured problem-solving and analytical capabilities.

Responsibilities

• Lead complex projects of diverse scope to optimize operational processes.
• Participate in complex problem resolution and define methods for new assignments.
• Drive global process improvements within the organization.
• Oversee planning and management of financial, budget, and headcount targets.
• Act as liaison between business leadership, staff, and key partners.
• Influence quality, efficiency, and effectiveness of business processes.

Skills

Project leadership

Cross-functional collaboration

Process improvement

Stakeholder management

Data analytics

Communication

Education

Bachelor's degree

Job description

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

Reporting to the VP, Head of Operations, Quality & Analytics, the Sr. Manager, XOPP Business Operations & Program Management will help run the operating model, governance, and program management that enable XOPP to execute with clarity, speed, and accountability. Working across XOPP's Global Core and International Product Teams - serving both Consumers and Merchants, Consumer market-based leads, and the Ads and Design teams - the role partners with cross-functional stakeholders, including Engineering, GTM, Marketing, Risk, and Finance, to turn plans into disciplined execution across a matrixed, multi-market organization.

The Sr. Manager will maintain planning rhythms, manage portfolio intake and prioritization, coordinate governance and reporting, and drive execution of cross-functional programs. The role will also reinforce accountability, track risks and dependencies, and apply data, AI, and automation to improve how the organization operates day to day.

Job Description:

Essential Responsibilities:

• Lead complex projects of diverse scope to optimize operational processes.
• Participate in complex problem resolution and determine methods and procedures for new assignments.
• Drive global process improvements within the organization.
• Provide oversight and support for planning and management of financial, budget, and headcount targets.
• Act as a liaison between business leadership, staff, and other key partners.
• Influence the quality, efficiency, and effectiveness of business processes.
• Utilize internal and external data to provide actionable insights for business growth.

Minimum Qualifications:

• 8+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience.

Additional Responsibilities & Preferred Qualifications :

• 8+ years of experience in business operations, program or portfolio management, or corporate strategy, including managing complex cross-functional initiatives.
• Experience supporting large-scale transformation and change - helping implement operating models, governance frameworks, processes, reporting systems, and new ways of working that improve execution and accountability.
• Experience partnering with Product, Design, and Engineering teams to deliver digital products and technology-enabled business initiatives.
• Ability to build strong relationships with senior stakeholders, influence without direct authority, and help resolve competing priorities across a matrixed organization.
• Strong written and verbal communication and storytelling skills, with the ability to synthesize complex information into clear narratives, recommendations, and decision-ready materials for senior audiences.
• Strong structured problem-solving and analytical skills, with the ability to di