Senior Manager

PayPal; New York (NY); On-site; USD 130,000 - 192,000; Full time

Job summary

PayPal is seeking a Sr. Manager, XOPP Business Operations & Program Management in New York City. You will run the operating model, governance, and cross-functional programs across Consumers, Merchants, and Ads/Design teams.

Collaborate with Engineering, GTM, Marketing, Risk, and Finance to translate plans into disciplined execution. You will maintain planning rhythms, manage portfolio intake, and drive execution while leveraging data, AI, and automation to improve day-to-day operations across a

Qualifications

• 8+ years of experience in business operations, program or portfolio management, or corporate strategy.
• Experience leading large-scale transformation and change to improve execution and accountability.
• Experience partnering with Product, Design, and Engineering teams to deliver digital products and technology-enabled initiatives.
• Ability to influence senior stakeholders and work across a matrixed organization.
• Strong written and verbal communication and storytelling skills.
• Familiarity with Agile/Lean Six Sigma and planning tools (e.g., Jira, Smartsheet, MS Project or Tableau).
• Experience with AI/automation in operations or reporting is a plus.

Responsibilities

• Lead complex, cross-functional programs to optimize operational processes.
• Coordinate governance, planning rhythms, and portfolio intake and prioritization.
• Drive global process improvements and ensure accountability across teams.
• Manage financial, budget, and headcount planning and reporting.
• Collaborate with senior stakeholders and partner teams to deliver business impact.

Skills

Leadership

Communication

Strategic thinking

Education

Bachelor's degree

MBA preferred

Tools

Jira

Smartsheet

MS Project

Clarity

Tableau

Job description

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary

Reporting to the VP, Head of Operations, Quality & Analytics, the Sr. Manager, XOPP Business Operations & Program Management will help run the operating model, governance, and program management that enable XOPP to execute with clarity, speed, and accountability. Working across XOPP's Global Core and International Product Teams – serving both Consumers and Merchants, Consumer market-based leads, and the Ads and Design teams – the role partners with cross-functional stakeholders, including Engineering, GTM, Marketing, Risk, and Finance, to turn plans into disciplined execution across a matrixed, multi-market organization. The Sr. Manager will maintain planning rhythms, manage portfolio intake and prioritization, coordinate governance and reporting, and drive execution of cross-functional programs. The role will also reinforce accountability, track risks and dependencies, and apply data, AI, and automation to improve how the organization operates day to day.

Job Description

Essential Responsibilities

• Lead complex projects of diverse scope to optimize operational processes.
• Participate in complex problem resolution and determine methods and procedures for new assignments.
• Drive global process improvements within the organization.
• Provide oversight and support for planning and management of financial, budget, and headcount targets.
• Act as a liaison between business leadership, staff, and other key partners.
• Influence the quality, efficiency, and effectiveness of business processes.
• Utilize internal and external data to provide actionable insights for business growth.

Minimum Qualifications

• 8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Additional Responsibilities & Preferred Qualifications

• 8+ years of experience in business operations, program or portfolio management, or corporate strategy, including managing complex cross-functional initiatives.
• Experience supporting large-scale transformation and change — helping implement operating models, governance frameworks, processes, reporting systems, and new ways of working that improve execution and accountability.
• Experience partnering with Product, Design, and Engineering teams to deliver digital products and technology-enabled business initiatives.
• Ability to build strong relationships with senior stakeholders, influence without direct authority, and help resolve competing priorities across a matrixed organization.
• Strong written and verbal communication and storytelling skills, with the ability to synthesize complex information into clear narratives, recommendations, and decision-ready materials for senior audiences.
• Strong structured problem-solving and analytical skills, with the ability to diagnose challenges, use data to inform decisions, and coordinate cross-functional teams around solutions.
• Working knowledge of program and portfolio management practices (e.g., Agile, Lean Six Sigma) and proficiency with planning and reporting tools such as Jira, Smartsheet, MS Project, Clarity, or Tableau.
• Experience applying AI and automation to operational or reporting workflows (preferred).
• Experience in payments, fintech, or another regulated industry, and demonstrated learning agility with the ability to execute with urgency (preferred).
• Bachelor's degree in business administration, operations management, or a related field; MBA or Master's (preferred).

Subsidiary

PayPal

Travel Percent

0

The base pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay for this role by location is:

Primary Location : Pay Range

New York City, New York: ($129,500.00 - $191,950.00 Annually)

Additional Location(s) : Pay Range

No other locations are assigned to this requisition currently.

Our Benefits

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.

Who We Are

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail].

Belonging at PayPal

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Notice to Applicants and Employees who reside within New York City. Click here to view the notice.