Global Strategic Client Manager - Remote

APM Terminals Gothenburg; Illinois; Remote; USD 120,000 - 150,000; Full time

Job summary

Maersk is seeking a senior Global Account Manager to lead strategic customers from Chicago with a remote modality. You will drive long-term growth, manage executive relationships, and coordinate cross-functional teams across Ocean, Air, Customs, and Warehousing to deliver integrated logistics solutions.

The role requires 5+ years in logistics or related industries, strong commercial acumen, and proficiency with AI-enabled tools. Competitive salary and global exposure offered.

Qualifications

• Bachelor's degree or equivalent professional experience.
• Minimum 5 years of experience in freight forwarding, logistics, supply chain management, shipping, or related industries.
• Strong commercial acumen and experience managing strategic customer relationships in a complex, solution-oriented environment.
• Excellent communication, stakeholder management, conflict resolution, and problem-solving skills, with the ability to influence without direct authority.
• Proficiency with Microsoft Office applications and AI-enabled productivity tools such as Copilot, ChatGPT, or similar technologies.

Responsibilities

• Serve as the primary point of contact for strategic customers, building trusted relationships across all levels of the client organization, from operational teams to executive leadership.
• Lead customer strategic initiatives, special projects, and the integration of new business opportunities to support long-term growth and partnership success.
• Act as a strategic supply chain consultant, identifying opportunities to improve customer performance and recommending integrated logistics solutions that create measurable business value.
• Establish, monitor, and continuously improve CSFs and KPIs in partnership with customers and Program Management teams.
• Drive the expansion of Maersk’s integrated logistics portfolio by identifying opportunities across Ocean, Air, Customs, Warehousing, Domestic Transportation, Supply Chain Management and Value-Added Services.
• Monitor account profitability, support contract renewals, and contribute to the sustainable growth of strategic customer relationships.
• Lead through influence across Program Management, Operations, Customer Service, Product, Finance, and Commercial teams to deliver successful customer outcomes in a matrix organization.
• Resolve complex customer challenges, manage escalations, and coordinate resources across the organization to ensure service excellence and customer satisfaction.

Skills

Strategic account management

Stakeholder management

Communication

Problem-solving

Influence without authority

Microsoft Office

AI productivity tools

Education

Bachelor's degree or equivalent

CIFFA or CITT (advantage)

Tools

Microsoft Office

Copilot/ChatGPT

Job description

Maersk is seeking a senior Global Account Manager to lead strategic customers from Chicago with a remote modality. You will drive long-term growth, manage executive relationships, and coordinate cross-functional teams across Ocean, Air, Customs, and Warehousing to deliver integrated logistics solutions.

The role requires 5+ years in logistics or related industries, strong commercial acumen, and proficiency with AI-enabled tools. Competitive salary and global exposure offered.