Global Strategic Accounts Director - Lead Partnerships

Thrive Global

United States

Remote

USD 175,000 - 215,000

Full time

14 days+

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Benefits offered by this job

Thrive Time

Job summary

Thrive Global, a leading behavior change technology company, seeks an Account Director for Global Strategic Accounts to own end-to-end strategic enterprise partnerships. You will act as the general manager of the account, coordinating across Sales, Product, Content, Coaching and Executive Leadership to deliver measurable outcomes and sustained growth.

You will partner with an Executive Sponsor on executive engagements, lead quarterly reviews, and drive adoption, renewal and expansion across

Qualifications

Bachelor’s degree required.
Commercial ownership: renewals and expansion on a large, complex account, with examples of retaining at‑risk business and closing growth opportunities.
Executive relationship management: Experience navigating multiple senior stakeholders, competing priorities, and difficult client conversations.
Managing managers: Experience leading and developing managers who oversee their own teams, with clear accountability for performance and delivery.
Global program delivery: Oversight of an ongoing service or program across regions, with accountability for quality, engagement, and measurable outcomes.
Scope and resource decisions: Experience handling requests beyond the agreed scope, setting realistic commitments, and securing cross‑functional support.
Mission‑Driven Impact: Be part of a company that’s truly making a difference in people’s lives around the world.
Career Growth: Develop within the company and help shape our growth strategy.
Human-Centric Culture: Thrive in a supportive environment with a range of wellness perks and benefits.
Competitive Compensation: Enjoy a comprehensive and rewarding total compensation package.
Health & Financial Benefits: Medical, dental, and vision coverage plus a 401(k) program with company match.
Time to Recharge: Generous paid time‑off programs designed to help you rest, reset, and recharge — Thrive Time is a unique benefit.

Responsibilities

Own the overall health, success, and growth of the partnership across regions and functions.
Serve as a trusted strategic advisor to senior client stakeholders, building deep relationships across HR, Wellbeing, Benefits, Learning, and regional leadership.
Shape and evolve the long-term partnership strategy, aligning Thrive’s offerings to the customer’s business priorities and workforce needs.
Define account priorities and translate them into clear goals for the account team.
Own the customer’s overall engagement strategy, identifying opportunities to drive adoption, sustained participation, and value across regions and employee populations.
Lead success planning with the customer, agreeing on shared goals, measures of success, and priorities, and ensuring those commitments become actionable.
Lead quarterly and annual business reviews, partnering with the Executive Sponsor on senior-level client engagement.
Act as the primary escalation point for complex account issues, engaging the Executive Sponsor when needed to ensure swift resolution and preservation of trust.
Own retention, renewal readiness, and expansion strategy for the account.
Identify and close opportunities to expand Thrive’s footprint across regions, business units, and solution areas.
Lead account-level decisions on priorities, scope, and resource needs, balancing client requests with contractual commitments and long-term partnership goals.
Resolve scope and prioritization questions escalated by the account team, establishing clear expectations with clients and internal partners.
Partner with the Executive Sponsor and cross-functional leaders to secure support and resolve issues requiring broader alignment or approval.