Global Solutions Delivery Manager - Mobilization

GOC International LLC; United States; Presencial; USD 125.000 - 150.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

Onsite meals

Descripción de la vacante

Google Operations Center seeks a Global Solutions Delivery Manager to own the '1 to 100' phase of the lifecycle. You will lead a team of specialists, drive incubation expansions globally, and oversee end-to-end operational coordination for our proprietary AI workflow automation platform.

You will manage programmatic platform outreach and use-case strategies to maximize adoption across all sites. You will also be responsible for people management, coaching, pipeline prioritization, and

Formación

• Bachelor's degree or equivalent practical experience.
• 10+ years experience in program management, operational delivery or technology deployment.
• 5+ years of experience directly leading, managing, or mentoring teams.
• Experience overseeing multi-regional platform rollouts, software adoption frameworks, or scaled workflows.
• Experience establishing operational metrics (KPIs) and continuous product feedback loops.

Responsabilidades

• Provide day-to-day leadership, coaching, and professional development to a team of solutions delivery leads across multiple regions.
• Manage the team's pipeline of incubation expansions and ensure seamless execution of platform rollouts globally.
• Drive operational excellence in the team's end-to-end coordination of feature enhancements for our proprietary AI workflow automation platform.
• Champion and scale programmatic demo outreach and targeted use-case strategies to maximize active user adoption across all global GOC sites.
• Guide the team in establishing robust feedback loops to capture operational friction and translate field insights into actionable insights for our product / engineering partners.

Conocimientos

Leadership

Program management

Cross-functional collaboration

Stakeholder management

Data-driven decision making

Educación

Bachelor's degree or equivalent

Descripción del empleo

Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!

Information About Team and Role

The Global Solutions Delivery team is the engine driving the scaling, expansion, and execution of established platform capabilities across the Google Operations Center (GOC) network. As the Global Solutions Delivery Manager, you own the '1 to 100' phase of the lifecycle. In this role, you will lead a team of specialists using validated frameworks to drive incubation expansions globally. You will oversee end-to-end operational coordination for our proprietary AI workflow automation platform, manage programmatic platform outreach, and execute targeted use-case strategies to maximize technology reach and user adoption across all global sites. As a Team Lead, you will also be responsible for people management, coaching team members, overseeing pipeline prioritization, and managing executive stakeholder relationships to ensure the successful scaling of platform capabilities.

The base salary range for this full-time position is $125,000 - $150,000 + bonus + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in this role posting reflect the base salary only, and do not include bonus or benefits. Some benefits information is included in this job description, and your recruiter can share more about the specific salary range and benefits for this position during the hiring process.

Position Responsibilities

• Provide day-to-day leadership, coaching, and professional development to a team of solutions delivery leads across multiple regions.
• Manage the team's pipeline of incubation expansions and ensure seamless execution of platform rollouts globally.
• Drive operational excellence in the team's end-to-end coordination of feature enhancements for our proprietary AI workflow automation platform.
• Champion and scale programmatic demo outreach and targeted use-case strategies to maximize active user adoption across all global GOC sites.
• Guide the team in establishing robust feedback loops to capture operational friction and translate field insights into actionable insights for our product / engineering partners.

Minimum Qualifications

• Bachelor's degree or equivalent practical experience.
• 10+ years experience in program management, operational delivery or technology deployment
• 5+ years of experience directly leading, managing, or mentoring teams
• Experience overseeing multi-regional platform rollouts, software adoption frameworks, or scaled workflows.
• Experience establishing operational metrics (KPIs) and continuous product feedback loops.

Preferred Qualifications

• Proven success leading teams responsible for executing rollouts of enterprise software, proprietary platforms, or AI-driven productivity tools globally.
• Strong capability in designing feedback architectures that systematically translate operational friction into technical product features.
• Experience directing large-scale user-adoption strategies, including demo outreach campaigns, training initiatives, and stakeholder alignment playbooks.
• Exceptional track record of building consensus among senior cross-functional leaders, managing complex global execution schedules, and clearing deployment bottlenecks.

Benefits

We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage. We support your family with gender-neutral baby bonding leave, 24-26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums. Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences.

Information collected and processed as part of your Google Operations Center (GOC) jobs profile, and any job applications you choose to submit, is subject to GOC's Applicant and Candidate Privacy Policy.

Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter.

To all recruitment agencies: Google Operations Center (GOC) does not accept agency resumes. Please do not forward resumes to our jobs alias, GOC employees, or any other organization location. GOC is not responsible for any fees related to unsolicited resumes.

Thanks for your interest in this opportunity! Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at [e-mail].

Join us in building something special at GOC, where we’re creating the best possible journey for our customers and employees. Google Operations Center is a unique company of problem-solvers, partnering with Google to provide support to their users and customers. We believe an amazing customer experience begins with an amazing culture, and we help you be your best through leadership that listens, a culture of growth, and resources for wellbeing. With locations from North America to Asia, we hope you'll explore opportunities in your corner of the world.