Program Management Manager - Ads Campaign Operations - Gamma (Hybrid)

Google Operations Center; Chicago (IL); On-site; USD 136,000 - 163,000; Full time

Benefits offered by this job

Health insurance

Parental leave

Onsite meals

Job summary

Google Operations Center seeks a senior leader to guide the Ads Campaign Operations team in Chicago. You will drive campaign success, mentor senior specialists, and partner with cross-functional teams to deliver high-impact digital marketing programs.

The role emphasizes performance management, data-driven decision making, and staying ahead of industry trends to optimize workflow and outcomes. Competitive compensation and comprehensive benefits accompany this position.

Qualifications

• Bachelor's degree or equivalent practical experience.
• Excellent verbal and written communication skills; proficient with MS Office and G Suite.
• 10+ years of project management experience coordinating across multiple teams.
• 5+ years in digital marketing.
• 2+ years of people management experience.

Responsibilities

• Lead and manage a team of Digital Marketing Senior Specialists.
• Collaborate with cross-functional teams to ensure seamless campaign execution.
• Stay updated on industry trends and best practices in digital marketing.
• Monitor performance against service levels and deliverables; drive improvements.

Skills

Project management

Digital marketing

Communication skills

Cross-functional collaboration

MS Office / G Suite

Education

Bachelor's degree

Tools

Email marketing tools

Job description

Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us! Ads Campaign Operations team provides support to their marketing partners in strategizing, building, testing and executing digital campaigns for Google Ads products.

The base salary range for this full-time position is $136,000 - $163,000 + bonus + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in this role posting reflect the base salary only, and do not include bonus or benefits. Some benefits information is included in this job description, and your recruiter can share more about the specific salary range and benefits for this position during the hiring process.

Position Responsibilities:

• Lead and manage a team of Digital Marketing Senior Specialists
• Work closely with cross-functional teams to ensure seamless campaign execution
• Stay up-to-date on industry trends and best practices in digital marketing
• Manage individual and team performance against agreed service levels and deliverables; identify initiatives to meet or exceed objectives and key results
• Compile and report weekly, monthly and quarterly metrics identifying insights and challenges with proposed solutions that drive effective workflow process improvements
• Facilitate presentation of key performance metrics with leadership and/or business stakeholders to drive improved operational efficiency
• Hold 1:1 meetings with individual team members to discuss performance, disseminate information and action on work / non-work related issues
• Share verbal and written feedback and administer performance reviews; act as an employee coach, mentor and advocate to support ongoing employee professional development
• Design and implement incentive structures, to improve performance and ensure positive team and individual employee engagement
• Interview, and onboard new team members across all business workflows
• Demonstrate excellent time-management skills in fast-paced operations
• Ensure employees have appropriate training and other resources to maintain a high-quality work environment to enable high engaged and high performing teams
• Efficient and effective stakeholder management of cross functional and external partners teams

Minimum Qualifications:

• Bachelor degree, or equivalent practical experience; proficient marketing acumen/domain expertise
• Excellent verbal and written communication skills, demonstrated proficiency using Microsoft Office and/or gSuite
• 10+ years experience in project management roles, coordinating projects across multiple organizations/cross functional teams
• 5+ years of experience in digital marketing
• 2+ years experience managing teams with direct people management experience assessing performance, coaching and mentoring employees
• Problem-solving skills with the ability to adapt and adjust to changing business goals and processes
• Experience in various email technology tools and digital marketing automation program management such as email, paid media, event experience

Benefits:

• We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage
• We support your family with gender-neutral baby bonding leave, 24-26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
• Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences

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Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

To all recruitment agencies: Google Operations Center (GOC) does not accept agency resumes. Please do not forward resumes to our jobs alias, GOC employees, or any other organization location. GOC is not responsible for any fees related to unsolicited resumes.

Join us in building something special at GOC, where we’re creating the best possible journey for our customers and employees.

Google Operations Center is a unique company of problem‑solvers, partnering with Google to provide support to their users and customers.

With locations from North America to Asia, we hope you'll explore opportunities in your corner of the world.