Program Management Specialist - YouTube - Gamma (Hybrid)

Google Operations Center; Chicago (IL); On-site; USD 77,000 - 95,000; Full time

Benefits offered by this job

Competitive wages & health benefits

Parental leave policy

Free onsite meals and snacks

Job summary

Google Operations Center in Chicago is seeking a Media Coordinator to bridge YouTube Marketing stakeholders and the campaign production team. You will coordinate with offshore production, gather campaign details, review builds, and help deliver high-quality marketing programs within SLAs.

The role emphasizes collaboration, problem-solving, and proactive communication across global teams, with base salary 77k-95k plus bonus and benefits; the recruiter will share details during hiring.

Qualifications

• 3+ years of hands-on experience with project management tools in the digital media space (e.g., Asana, Trello, Monday.com).
• Strong communication skills for coordinating with stakeholders and offshore production teams.
• Detail-oriented, organized self-starter who can manage multiple priorities and deadlines.

Responsibilities

• Coordinate with the Intake Lead to ensure all relevant requirements are received for program intake.
• Coordinate handoffs between global & regional teams to ensure production timelines are met.
• Gather all campaign details and assets for the offshore product team to execute on.
• Review the final build before it goes through other stakeholder approvals.
• Collaborate with digital offshore production team to build and deliver quality marketing programs.
• Act as a thought partner and problem solver.
• Troubleshoot issues, propose solutions and enable quick resolution to generate successful outcome.
• Coordinate with off-shore marketing operations team during escalations including issue analysis and resolution.
• Support in marketing automation tool improvement projects.

Job description

Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us! As the Media Coordinator, you will serve as a partner between YouTube Marketing stakeholders and the marketing campaign production team, provide coordination and support to the offshore production team, and participate in delivering quality marketing programs within SLAs. The base salary range for this full-time position is $77,000 - $95,000 + bonus + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in this role posting reflect the base salary only, and do not include bonus or benefits. Some benefits information is included in this job description, and your recruiter can share more about the specific salary range and benefits for this position during the hiring process.

Position Responsibilities

• Coordinate with the Intake Lead to ensure all relevant requirements are received for program intake
• Coordinate handoffs between global & regional teams to ensure production timelines are met
• Gather all campaign details as well as assets for the offshore product team to execute on.
• Review the final build before it goes through other stakeholder approvals.
• Collaborate with digital offshore production team to build and deliver quality marketing programs
• Act as a thought partner and problem solver.
• Troubleshoot issues, propose solutions and enable quick resolution to generate successful outcome
• Coordinate with off-shore marketing operations team during escalations including issue analysis and resolution
• Support in marketing automation tool improvement projects

Minimum Qualifications

• 3+ years of hands-on experience with project management tools such as Asana, Trello, Monday.com, etc. in the digital media space (email, paid media, event activation, etc.)
• Strong communication skills for interacting with stakeholders and coordinating with the offshore production team
• Detail-oriented, organized self-starter who can work well within a team, and manage multiple priorities and deadlines

Preferred Qualifications

• Experience with Google Ads, Meta, LinkedIn, and ad serving technologies like DV360
• Highly analytical, with a track record of being a strong problem solver
• Understanding of marketing operations, processes, business requirements
• Comfortable operating in a fast-paced, deadline-driven environment with rapidly changing priorities and a high volume of projects

Benefits

• We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage
• We support your family with gender-neutral baby bonding leave, 24-26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
• Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences

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Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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Thanks for your interest in this opportunity! Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at [e-mail].

Join us in building something special at GOC, where we’re creating the best possible journey for our customers and employees. Google Operations Center is a unique company of problem-solvers, partnering with Google to provide support to their users and customers. We believe an amazing customer experience begins with an amazing culture, and we help you be your best through leadership that listens, a culture of growth, and resources for wellbeing. With locations from North America to Asia, we hope you'll explore opportunities in your corner of the world. Search jobs