Global Software Support Engineer — WMS/MFS, Java & SQL

SSI SCHÄFER; Findlay (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401K matching

PTO package

Medical benefits

Job summary

SSI SCHAEFER in Findlay, Ohio, is seeking a Software Support Engineer to troubleshoot and resolve issues in automated material handling software and related systems. You will work with global teams to keep customers' operations running with maximum uptime.

The role requires a degree in CS or IT, strong Java and SQL skills, Linux familiarity, and willingness to travel. The position offers rotating shifts and excellent benefits.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 1+ year of technical support experience.
• Experience with Java troubleshooting and SQL databases (MySQL, Oracle, or similar).
• Strong analytical, troubleshooting, communication, and customer service skills.
• Experience with Linux/Unix, shell scripting, and ticketing systems is a plus.
• Ability to work rotating night shifts, including weekends, holidays, and occasional on-call support.
• Willingness to travel internationally for training as needed.

Responsibilities

• Troubleshoot and resolve issues related to Warehouse Management Systems (WMS), Material Flow Systems (MFS), Java applications, SQL databases, and integrated automation systems.
• Analyze system performance, design and execute test scenarios, maintain reports, and identify opportunities for continuous improvement.
• Document solutions by updating knowledge base articles, standard operating procedures (SOPs), and support tickets to ensure accurate issue tracking and knowledge sharing.
• Train customers and internal teams on system functionality, best practices, and preventive maintenance while providing exceptional technical support.
• Collaborate with software development, engineering, and international support teams to resolve complex issues, improve system performance, and support customer implementations.

Skills

Java troubleshooting

SQL databases

Analytical skills

Customer service

Troubleshooting

Education

Bachelor's degree in Computer Science / Information Technology

Tools

MySQL

Oracle

Job description

SSI SCHAEFER in Findlay, Ohio, is seeking a Software Support Engineer to troubleshoot and resolve issues in automated material handling software and related systems. You will work with global teams to keep customers' operations running with maximum uptime.

The role requires a degree in CS or IT, strong Java and SQL skills, Linux familiarity, and willingness to travel. The position offers rotating shifts and excellent benefits.