Controls Support

SSI SCHÄFER; York (York County); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401K/matching

a great PTO package

generous medical benefits

Job summary

SSI SCHAEFER, a global intralogistics leader, is seeking a Controls Support Technician to provide onsite technical support for automated material handling systems in warehouses. You will diagnose faults, troubleshoot PLCs and automation equipment, and collaborate with software developers and cross-functional teams to maximize uptime and operational performance.

Requirements include a Bachelor's degree in Engineering and PLC experience; be prepared for on-call rotations.

Qualifications

• Bachelor’s degree in Engineering or equivalent.
• Experience supporting PLCs and Siemens S7 or .NET automation.
• Knowledge of conveyors, automated cranes, packaging systems, and drive tech.
• Familiarity with Ethernet, AS-i, PROFIBUS networks.
• Experience with AutoCAD or EPLAN preferred.

Responsibilities

• Troubleshoot, repair, and support PLCs, MFS, and automation equipment.
• Diagnose faults and perform root-cause analysis to minimize downtime.
• Monitor system performance and identify reliability improvements.
• Collaborate with onsite personnel, software developers, customers, and global teams to resolve issues and maintain uptime.
• Maintain documentation and develop training materials for internal teams and customers.

Skills

PLC troubleshooting

Industrial automation

System monitoring

Cross-functional collaboration

Documentation

Education

Bachelor's degree in Engineering or equivalent

Tools

Siemens S7 PLCs

.NET-based automation systems

AutoCAD

EPLAN

Job description

A leading global solution provider for all sectors of intralogistics – that is us: SSI SCHAEFER. What we also are: A family business that invests in the expertise, passion, and talents of its employees.

As one of the largest providers, we help our customers increase the efficiency and sustainability of their storage, picking, and transport processes using innovative technologies and software. From fully automated warehouses with customized service and maintenance packages to manual and semi-automatic systems, we offer cost-effective intralogistics solutions from a single source. Moreover, we are now a leading provider of software for internal material flow.

SSI SCHAEFER: 8,600 people that work in 80 operating companies and 7 production sites worldwide and impress customers from all sectors with customized intralogistics solutions.

We're a team here at SSI SCHAEFER, and we know that it takes all of us to get the job done.

We've won Best Places to Work™ several years in a row and offer competitive benefits like

• 401K/matching
• a great PTO package
• generous medical benefits

We also want you to be successful here. How do we do it? We put our employees and customers first, and we've got a great DNA culture here at SSI SCHAEFER—it's that simple.

We're also proud to be an equal‑opportunity employer, including Veterans and Individuals with Disabilities.

The Controls Support Technician provides onsite technical support for automated material handling systems in warehouse and distribution center environments. This role troubleshoots, maintains, and supports PLC-controlled automation equipment while working closely with customers, software developers, and cross‑functional teams to maximize system uptime, reliability, and operational performance.

Essential Functions

• Troubleshoot, repair, and support Programmable Logic Controllers (PLC), Material Flow Systems (MFS), and automation equipment, including sensors, scanners, motors, frequency inverters, encoders, and visualization systems.
• Diagnose system faults and production issues through root cause analysis, system testing, and corrective actions to restore equipment operation and minimize downtime.
• Monitor system performance, analyze operational reports, and identify opportunities to improve reliability, efficiency, and overall system performance.
• Collaborate with onsite personnel, software developers, customers, and global support teams to resolve technical issues, communicate system status, and ensure continuous system operation.
• Maintain accurate documentation, help‑desk tickets, and technical records while developing training materials and providing technical guidance to internal teams and customers.

Qualifications

• Bachelor's degree in Engineering or an equivalent combination of education and relevant technical experience.
• Experience supporting PLCs, Siemens S7 PLCs, or .NET-based automation systems.
• Knowledge of industrial automation equipment, including conveyors, automated cranes, packaging systems, and drive technologies.
• Familiarity with industrial communication networks such as Ethernet, AS‑i, and PROFIBUS.
• Experience with AutoCAD or EPLAN is preferred.

This position is schedule for 12am - 8am weekdays with being on call every other week from 4pm - 12am

*** No Sponsorship ***

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.