Global Software Support Engineer: WMS, Java & SQL

SCHAEFER SYSTEM INTERNATIONAL INC; Findlay (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401K/matching

PTO package

Medical benefits

Job summary

SSI SCHAEFER in Findlay, OH is seeking a Software Support Engineer to provide technical support for automated material handling software in warehouses and distribution centers. You will troubleshoot Java applications, SQL databases, and integrated systems to ensure maximum uptime and smooth operations.

The role requires a Bachelor's degree in CS/IT or related field and at least 1 year of technical support experience, preferably with Java-based client/server apps.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 1+ year of technical support experience, preferably supporting Java-based client/server applications.
• Experience with Java troubleshooting and SQL databases.
• Strong analytical, troubleshooting, communication, and customer service skills.
• Experience with Linux/Unix, shell scripting, and ticketing systems is a plus.

Responsibilities

• Troubleshoot and resolve issues related to Warehouse Management Systems (WMS), Material Flow Systems (MFS), Java applications, SQL databases, and integrated automation systems.
• Analyze system performance, design and execute test scenarios, maintain reports, and identify opportunities for continuous improvement.
• Document solutions by updating knowledge base articles, standard operating procedures (SOPs), and support tickets to ensure accurate issue tracking and knowledge sharing.
• Train customers and internal teams on system functionality, best practices, and preventive maintenance while providing exceptional technical support.
• Collaborate with software development, engineering, and international support teams to resolve complex issues, improve system performance, and support customer implementations.

Skills

Java troubleshooting

SQL databases

Linux/Unix

Shell scripting

Ticketing systems

Education

Bachelor's degree in Computer Science, Information Technology, or a related field

Tools

MySQL

Oracle

Ticketing systems

Job description

SSI SCHAEFER in Findlay, OH is seeking a Software Support Engineer to provide technical support for automated material handling software in warehouses and distribution centers. You will troubleshoot Java applications, SQL databases, and integrated systems to ensure maximum uptime and smooth operations.

The role requires a Bachelor's degree in CS/IT or related field and at least 1 year of technical support experience, preferably with Java-based client/server apps.