Software Support Technician

SSI SCHÄFER; Findlay (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401K matching

PTO package

Medical benefits

Job summary

SSI SCHAEFER in Findlay, Ohio, is seeking a Software Support Engineer to troubleshoot and resolve issues in automated material handling software and related systems. You will work with global teams to keep customers' operations running with maximum uptime.

The role requires a degree in CS or IT, strong Java and SQL skills, Linux familiarity, and willingness to travel. The position offers rotating shifts and excellent benefits.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 1+ year of technical support experience.
• Experience with Java troubleshooting and SQL databases (MySQL, Oracle, or similar).
• Strong analytical, troubleshooting, communication, and customer service skills.
• Experience with Linux/Unix, shell scripting, and ticketing systems is a plus.
• Ability to work rotating night shifts, including weekends, holidays, and occasional on-call support.
• Willingness to travel internationally for training as needed.

Responsibilities

• Troubleshoot and resolve issues related to Warehouse Management Systems (WMS), Material Flow Systems (MFS), Java applications, SQL databases, and integrated automation systems.
• Analyze system performance, design and execute test scenarios, maintain reports, and identify opportunities for continuous improvement.
• Document solutions by updating knowledge base articles, standard operating procedures (SOPs), and support tickets to ensure accurate issue tracking and knowledge sharing.
• Train customers and internal teams on system functionality, best practices, and preventive maintenance while providing exceptional technical support.
• Collaborate with software development, engineering, and international support teams to resolve complex issues, improve system performance, and support customer implementations.

Skills

Java troubleshooting

SQL databases

Analytical skills

Customer service

Troubleshooting

Education

Bachelor's degree in Computer Science / Information Technology

Tools

MySQL

Oracle

Job description

A leading global solution provider for all sectors of intralogistics – that is us: SSI SCHAEFER. What we also are: A family business that invests in the expertise, passion, and talents of its employees.

As one of the largest providers, we help our customers increase the efficiency and sustainability of their storage, picking, and transport processes using innovative technologies and software. From fully automated warehouses with customized service and maintenance packages to manual and semi-automatic systems, we offer cost-effective intralogistics solutions from a single source. Moreover, we are now a leading provider of software for internal material flow.

SSI SCHAEFER: 8,600 people that work in 80 operating companies and 7 production sites worldwide and impress customers from all sectors with customised intralogistics solutions.

We're a team here at SSI SCHAEFER, and we know that it takes all of us to get the job done. We've won Best Places to Work several years in a row and offer competitive benefits like 401K/matching, a great PTO package, and, because we want our teams to be healthy, we provide generous medical benefits. We also want you to be successful here. How do we do it? We put our employees and customers first, and we've got a great DNA culture here at SSI SCHAEFER—it’s that simple.

We're also proud to be an equal-opportunity employer, including Veterans and Individuals with Disabilities. If you are also looking for an attractive employer to work with on a long-term basis, then simply get to know us!

SSI SCHÄFER is seeking a Software Support Engineer to provide technical support for automated material handling software systems used in warehouses and distribution centers. In this role, you will troubleshoot complex software and system issues, collaborate with global teams, and help ensure our customers' automated operations run efficiently with maximum uptime.

Key Responsibilities

• Troubleshoot and resolve issues related to Warehouse Management Systems (WMS), Material Flow Systems (MFS), Java applications, SQL databases, and integrated automation systems.
• Analyze system performance, design and execute test scenarios, maintain reports, and identify opportunities for continuous improvement.
• Document solutions by updating knowledge base articles, standard operating procedures (SOPs), and support tickets to ensure accurate issue tracking and knowledge sharing.
• Train customers and internal teams on system functionality, best practices, and preventive maintenance while providing exceptional technical support.
• Collaborate with software development, engineering, and international support teams to resolve complex issues, improve system performance, and support customer implementations.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 1+ year of technical support experience, preferably supporting Java-based client/server applications.
• Experience with Java troubleshooting and SQL databases (MySQL, Oracle, or similar).
• Strong analytical, troubleshooting, communication, and customer service skills.
• Experience with Linux/Unix, shell scripting, and ticketing systems is a plus.
• Ability to work rotating night shifts, including weekends, holidays, and occasional on-call support.
• Willingness to travel internationally for training as needed.

**No Sponsorship**

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.