Global Software Support Engineer II - Impact & Innovation

Applied Materials

Phoenix (AZ)

On-site

USD 87,000 - 119,000

Full time

9 days ago

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Job summary

Applied Materials, a global leader in materials engineering, is seeking a software support professional in Phoenix, AZ. You will analyze and resolve equipment software issues, provide customer software support, and maintain timely communications with stakeholders. The role emphasizes training junior engineers and contributing to product operation documentation.

Time Type: Full time. Travel: Yes, up to 20%. This position offers opportunities to grow within a leading global company focused on

Qualifications

Motivation to excel in a fast-paced environment.
Excellent written and verbal communication skills.
Able to collaborate with a diverse, cross-functional team.
Knowledge of Applied Materials Equipment.

Responsibilities

Analyze and collaborate to resolve Applied Materials’ equipment software application and systems issues of moderate complexity.
Provides customer software support via Software Ticketing system.
Provides timely updates/reports to all stakeholders on key customer software issues.
Create, test, and verify Software Change Notifications and Key Feature Procedures for product software.
Participates in developing customer focused feature documentation for external software features.
Participates in equipment software specification and design, testing and documentation reviews.
Assists in training junior level engineers and detailed product operation.