Global Software Support Engineer II

Applied Materials; Phoenix (AZ); On-site; USD 87,000 - 119,000; Full time

Job summary

Applied Materials, a global leader in materials engineering, is seeking a software support professional in Phoenix, AZ. You will analyze and resolve equipment software issues, provide customer software support, and maintain timely communications with stakeholders. The role emphasizes training junior engineers and contributing to product operation documentation.

Time Type: Full time. Travel: Yes, up to 20%. This position offers opportunities to grow within a leading global company focused on

Qualifications

• Motivation to excel in a fast-paced environment.
• Excellent written and verbal communication skills.
• Able to collaborate with a diverse, cross-functional team.
• Knowledge of Applied Materials Equipment.

Responsibilities

• Analyze and collaborate to resolve Applied Materials’ equipment software application and systems issues of moderate complexity.
• Provides customer software support via Software Ticketing system.
• Provides timely updates/reports to all stakeholders on key customer software issues.
• Create, test, and verify Software Change Notifications and Key Feature Procedures for product software.
• Participates in developing customer focused feature documentation for external software features.
• Participates in equipment software specification and design, testing and documentation reviews.
• Assists in training junior level engineers and detailed product operation.

Skills

Communication skills

Self-management

Team collaboration

AMAT equipment

Job description

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

What We Offer

Salary: $86,500.00 - $119,000.00

Location: Phoenix,AZ

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company.

We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go.

Key Responsibilities

• Analyze and collaborate to resolve Applied Materials’ equipment software application and systems issues of moderate complexity. Learn and investigate customer's high value problem (HVP), systemic bug or software failures.
• Provides customer software support via Software Ticketing system.
• Provides timely updates/reports to all stakeholders on key customer software issues. Aligns and delivers in line with group objectives.
• Create, test, and verify Software Change Notifications and Key Feature Procedures for product software.
• Participates in developing customer focused feature documentation for external software features.
• Participates and contributes in equipment software specification and design, testing and documentation reviews as appropriate for customer requests.
• Assists in training junior level engineers and detailed product operation.

Functional Knowledge

• Demonstrates expanded conceptual knowledge in own discipline and broadens capabilities.

Business Expertise

• Understands key business drivers; uses this understanding to accomplish own work.

Leadership

• No supervisory responsibilities but provides informal guidance to new team members.

Problem Solving

• Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents.

Impact

• Impacts quality of own work and the work of others on the team; works within guidelines and policies.

Interpersonal Skills

• Explains complex information to others in straightforward situations.

Candidate Requirements

• Candidate should have a high level of motivation
• Ability to self manage priorities and workload
• Excellent communication skills, written and verbal
• Able to work with a diverse group of people in a team environment
• Knowledge of Applied Material Equipment

Additional Information

Time Type: Full time

Employee Type: Assignee / Regular

Travel: Yes, 20% of the Time

Relocation Eligible: Yes

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at [e-mail], or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.