Global Cloud Services Provider Lead — Customer Experience

Lenovo; North Carolina; On-site; USD 170,000 - 210,000; Full time

Job summary

Lenovo is seeking a Cloud Services Provider Senior Manager to drive service readiness for ISG Tier 1/2 customers. The role has worldwide customer responsibility, focusing on service readiness and delivering outstanding customer experience to meet revenue targets.

The ideal candidate will lead a global services team, manage escalations, and drive cost-saving initiatives across customer products, while coordinating with procurement and WW teams across geographies.

Qualifications

• Bachelor's degree in Business, Information Technology, Engineering, or a related field.
• 7-10 years of relevant professional experience in program management, operations, customer support, or a related discipline.
• Demonstrated ability to collaborate effectively across cross-functional teams and navigate a complex, matrixed organizational environment.

Responsibilities

• Lead a worldwide services and readiness team to deliver on time, customer-specific warranty requirements.
• Drive key customer escalations around support and delivery including parts backlog management with WW parts and procurement teams.
• Communicate effectively across multiple leadership levels and with Lenovo's top Tier 1 and Tier 2 customers.
• Lead and manage a WW team across multiple geographies.

Skills

Program management

Operations management

Customer support

Leadership

Cross-functional collaboration

Education

Bachelor's degree

Job description

Lenovo is seeking a Cloud Services Provider Senior Manager to drive service readiness for ISG Tier 1/2 customers. The role has worldwide customer responsibility, focusing on service readiness and delivering outstanding customer experience to meet revenue targets.

The ideal candidate will lead a global services team, manage escalations, and drive cost-saving initiatives across customer products, while coordinating with procurement and WW teams across geographies.