Global ServiceNow Process Leader

Accenture; Saint Petersburg (FL); On-site; USD 90,000 - 180,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Paid holidays

Paid time off

Job summary

Accenture is seeking a ServiceNow Business Process Manager to join our ServiceNow Practice and guide clients through transformation using ServiceNow. You will lead process workshops, translate business needs into system changes, and partner with cross-functional teams to deliver measurable outcomes.

Ideal candidates have 5+ years in ServiceNow, strong workshop and documentation skills, and the ability to engage stakeholders. Travel up to 100% may be required depending on client needs.

Qualifications

• Minimum 5+ years’ experience working in the ServiceNow platform.
• Minimum 4+ years’ experience in leading workshops, requirements gathering, process definition, process improvement and re-engineering.
• Minimum 4+ years’ experience developing requirements documentation, project artifacts, process documents and creating user stories.
• Minimum 4+ years’ experience identifying how to meet business requirements using ServiceNow.
• Bachelor’s degree (in Business or IT related field preferred) or equivalent (minimum 12 years) work experience.

Responsibilities

• The ServiceNow Business Process Manager will lead workshops and deliver guidance using ServiceNow.
• The role requires communicating with customers, solving problems, and aligning changes to business needs.
• Understand customer operations and document changes needed to enable system use.
• Lead design sessions and act as trusted advisor throughout the engagement.
• Collaborate with cross-functional teams and maintain a customer-focused approach.

Skills

ServiceNow

Workshop facilitation

Requirements gathering

Process definition

Process improvement

Re-engineering

User stories

Documentation

Communication skills

Interpersonal skills

Education

Bachelor’s degree in Business or IT related field

Job description

Accenture is seeking a ServiceNow Business Process Manager to join our ServiceNow Practice and guide clients through transformation using ServiceNow. You will lead process workshops, translate business needs into system changes, and partner with cross-functional teams to deliver measurable outcomes.

Ideal candidates have 5+ years in ServiceNow, strong workshop and documentation skills, and the ability to engage stakeholders. Travel up to 100% may be required depending on client needs.