ServiceNow Process Transformation Consultant

Accenture

Saint Petersburg (FL)

On-site

USD 95,000 - 180,000

Full time

14 days+

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Job summary

Accenture in the United States is seeking a ServiceNow Business Process Consultant to translate client requirements into functional designs, user stories, and solution specifications aligned with ServiceNow. You will lead process workshops and guide Agile delivery.

This role supports UAT/QA, collaborates with cross‑functional teams, and travels 25% to 100% depending on client needs. Bachelor’s degree in Business or IT and 3+ years on ServiceNow are expected; advanced certifications are a bonus.

Qualifications

Minimum 3+ years’ experience working in the ServiceNow platform.
Minimum 2+ years’ experience in leading workshops, requirements gathering, process definition, process improvement and re‑engineering.
Minimum 2+ years’ experience developing requirements documentation, project artifacts, process documents and creating user stories.
Minimum 2+ years’ experience identifying how to meet business requirements using ServiceNow.
Bachelor's degree (in Business or IT related field preferred) or equivalent (minimum 12 years) work experience.

Responsibilities

The ServiceNow Business Process Consultant translates client requirements into functional designs, user stories, and solution specifications aligned with ServiceNow.
Leads process workshops, facilitates stakeholder interviews, develops feature lists and user stories for Agile delivery, and provides guidance throughout the implementation lifecycle.
Acts as a trusted advisor, helping clients define future‑state service delivery processes while ensuring alignment to platform standards.
Supports UAT and QA, collaborates with cross‑functional teams, and delivers value‑driven outcomes.