ServiceNow Transformation Consultant

Ahead Now Aps; United States; On-site; USD 130,000 - 160,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k)

Paid holidays

Paid time off

Parental and caregiver leave

Job summary

AHEAD is seeking a ServiceNow Business Process Consultant in the United States to design and deliver customer solutions on the ServiceNow platform. You will drive a collaborative team, own project outcomes, and ensure documentation and quality across complex programs.

The role requires expert ServiceNow knowledge, strong business process and integration skills, and the ability to lead workshops and client demos. A travel rate of at least 25% is expected.

Qualifications

• Subject matter expert on the ServiceNow platform.
• Business process expertise on at least one suite and at least two process areas outside of that suite within the ServiceNow platform.
• Recognized expertise in own area within the organization.
• Strong functional knowledge on at least one ServiceNow suite.
• Able to discuss business requirements on integrations between ServiceNow and third party tools.
• Strong presentation skills.
• Strong project and situational awareness.
• Strong communication skills.
• Strong attention to detail.
• Self-starter.
• Able to travel at least 25%.

Responsibilities

• Lead project teams to deploy solutions on the ServiceNow platform.
• Lead complex programs of multiple resources.
• Lead in the architecture and design of complex solutions.
• Lead the creation of written deliverables.
• Lead client demos and working sessions.
• Lead client workshops as process expert.
• Escalation point for project team.
• Work to influence team members, broader internal team, and external customers, likely including senior management, to agree and accept new concepts, practices, and approaches.
• Obtain and maintain certifications with associated qualifications.
• Identify and communicate opportunities.
• Provide thought leadership to Ahead and our customers.
• Communicates with external customers, which may include top management, on matters that require explanation, interpretation, and / or advising.
• Generate differentiated marketing thought leadership for marketing.
• Craft innovative and high impact solutions for complex client programs, relying on large teams to implement.
• Contribute to projects/programs that may address future concepts, products, and technologies.

Skills

ServiceNow expert

Business process expert

ServiceNow suites

Presentation skills

Communication skills

Travel readiness

Job description

AHEAD is seeking a ServiceNow Business Process Consultant in the United States to design and deliver customer solutions on the ServiceNow platform. You will drive a collaborative team, own project outcomes, and ensure documentation and quality across complex programs.

The role requires expert ServiceNow knowledge, strong business process and integration skills, and the ability to lead workshops and client demos. A travel rate of at least 25% is expected.