Global ServiceNow Implementation Specialist — Client‑Facing

Accenture; City of Albany (NY); On-site; USD 66,000 - 196,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Bonus opportunities

Paid holidays

Paid time off

Job summary

Accenture’s ServiceNow practice is seeking a ServiceNow Implementation Specialist to drive the successful delivery of ServiceNow solutions in a client consulting environment, with travel as needed. Location includes Albany, NY.

You will work on ITSM modules such as Incident, Problem, Change Management, Knowledge, and Service Catalog, leveraging JavaScript and ServiceNow Development APIs to implement robust solutions across client environments.

Qualifications

• Minimum 3+ years' experience with ServiceNow Implementations.
• Minimum 3+ Years' experience of experience in JavaScript or related application development
• Minimum 3+ Years of experience with Incident, Problem, Change Management, Knowledge, Service Catalog
• Bachelor's degree or equivalent work experience (minimum 12 years) (If Associate’s Degree, must have minimum 6 years work experience)

Responsibilities

• Deliver ServiceNow solutions and services in a client consulting environment.
• Collaborate with clients to respond to changing business needs with efficient, scalable solutions.
• Travel may be required for this role (0–100% depending on project).

Skills

ServiceNow

JavaScript

ITSM

Incident Mgmt

Problem Mgmt

Change Mgmt

Service Catalog

Knowledge Mgmt

Web Services

LDAP

SSO

SQL

Public Speaking

Education

Bachelor’s degree or equivalent (minimum 12 years) work experience

Tools

ServiceNow Development APIs

API Web Services

LDAP Integration

SSO Configuration

SQL Databases

Job description

Accenture’s ServiceNow practice is seeking a ServiceNow Implementation Specialist to drive the successful delivery of ServiceNow solutions in a client consulting environment, with travel as needed. Location includes Albany, NY.

You will work on ITSM modules such as Incident, Problem, Change Management, Knowledge, and Service Catalog, leveraging JavaScript and ServiceNow Development APIs to implement robust solutions across client environments.