Global Service Transformation Leader

Brunswick; Illinois; Híbrido; USD 175 000 - 234 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work model

35% travel

Resumo da oferta

Brunswick, a global marine leader, seeks a VP, Global Service to lead Navico Group’s service organization. Responsibilities include defining the global service strategy, driving operational modernization, and delivering superior customer outcomes across geographies.

The role reports to executive leadership and requires extensive global service experience. Hybrid work arrangement with significant travel and collaboration across domains such as ERP, CRM, and customer portals.

Qualificações

• Extensive experience leading global service, commercial operations, and customer support in complex manufacturing or tech-enabled organizations.
• Proven track record in transformation initiatives and organizational change.
• Strong expertise in process redesign, operating model transformation, and change leadership.

Responsabilidades

• Define and execute the global Service strategy as a differentiator, enhancing customer experience and enabling growth.
• Lead a diverse global organization spanning Technical Service, Field Service, Warranty, Order Management, and Commercial Operations.
• Deliver improvements in customer satisfaction, service performance, and financial results.

Conhecimentos

Executive leadership

Global service leadership

Change management

Operational excellence

Cross-functional collaboration

Formação académica

Bachelor's degree in Business, Engineering, Operations, Finance, or related field

MBA or advanced business degree

Ferramentas

ERP systems

CRM

Descrição da oferta de emprego

Brunswick, a global marine leader, seeks a VP, Global Service to lead Navico Group’s service organization. Responsibilities include defining the global service strategy, driving operational modernization, and delivering superior customer outcomes across geographies.

The role reports to executive leadership and requires extensive global service experience. Hybrid work arrangement with significant travel and collaboration across domains such as ERP, CRM, and customer portals.