Vice President, Global Service

Brunswick; Illinois; Hybrid; USD 175,000 - 234,000; Full time

Benefits offered by this job

Hybrid work model

35% travel

Job summary

Brunswick, a global marine leader, seeks a VP, Global Service to lead Navico Group’s service organization. Responsibilities include defining the global service strategy, driving operational modernization, and delivering superior customer outcomes across geographies.

The role reports to executive leadership and requires extensive global service experience. Hybrid work arrangement with significant travel and collaboration across domains such as ERP, CRM, and customer portals.

Qualifications

• Extensive experience leading global service, commercial operations, and customer support in complex manufacturing or tech-enabled organizations.
• Proven track record in transformation initiatives and organizational change.
• Strong expertise in process redesign, operating model transformation, and change leadership.

Responsibilities

• Define and execute the global Service strategy as a differentiator, enhancing customer experience and enabling growth.
• Lead a diverse global organization spanning Technical Service, Field Service, Warranty, Order Management, and Commercial Operations.
• Deliver improvements in customer satisfaction, service performance, and financial results.

Skills

Executive leadership

Global service leadership

Change management

Operational excellence

Cross-functional collaboration

Education

Bachelor's degree in Business, Engineering, Operations, Finance, or related field

MBA or advanced business degree

Tools

ERP systems

CRM

Job description

## Vice President, Global ServiceApply: Mettawa, IL: Full time: Posted Today: JR-051740***Are you ready for what’s next?****Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes “Next Never RestsTM,” and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation.***Are you ready for what’s next?****Come explore opportunities within** **Brunswick, a global marine leader** **committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes “Next Never RestsTM,” and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation.****Innovation is the heart of Brunswick. See how your contributions will help transform vision into reality:** **Position Overview:**The **VP, Global Service** is responsible for leading the strategic transformation and performance of Navico Group's global service organization.This executive leadership role will define and execute a multi-year roadmap to modernize service operations, elevate the customer experience, improve operational performance, and create scalable capabilities that support Navico Group's long-term growth ambitions. The role is accountable for transforming Global Service into a strategic differentiator while driving business process simplification, standardization, and continuous improvement across functions and geographies.As a key member of the Navico Group leadership team, the VP will partner closely with business, functional, and technology leaders to improve end-to-end business performance, identify transformational opportunities, remove organizational complexity, and build a high-performance operating model capable of supporting future growth, digital transformation, and acquisition integration. **At Brunswick, we have passion for our work and a distinct ability to deliver.** Essential Functions:· Define and execute the global Service strategy, positioning Service as a competitive differentiator that enhances customer experience, enables business growth, and strengthens long-term customer loyalty across global markets.· Serve as a key member of the executive leadership team, contributing to enterprise strategy, organizational effectiveness, operational modernization, and long-term value creation.· Lead a diverse global organization encompassing Technical Service, Field Service, Warranty, Order Management, Commercial Operations, Technical Training, Technical Communications, and Service Communications, creating alignment around a common vision, operating model, and performance expectations.· Deliver measurable improvements in customer satisfaction, service performance, operating efficiency, employee productivity, and financial results.· Develop organizational capability, leadership talent, and succession plans while embedding a culture of accountability, engagement, innovation, and continuous improvement.· Own the realization of revenue through effective Order Management and Commercial Operations, ensuring the organization consistently delivers on customer commitments while optimizing business performance.· Drive the evolution of service capabilities, operating practices, and organizational effectiveness to support increasing business complexity, changing customer expectations, and future growth ambitions.· Ensure world-class execution across the customer lifecycle, balancing customer outcomes, operational performance, quality, responsiveness, and commercial results while maintaining a relentless focus on continuous improvement.· Provide executive leadership for the digital Service ecosystem, guiding the strategy, adoption, and optimization of customer-facing and operational platforms including ERP, CRM, customer portals, telephony solutions, AI-enabled capabilities, EDI integrations, and future technology investments.· Leverage customer insights, operational data, and emerging technologies to identify opportunities, accelerate performance, and advance the maturity of service operations.· Champion serviceability as a core product attribute, influencing product, system, and process design to improve customer outcomes, supportability, lifecycle value, and operational efficiency.· Lead Service Readiness for new product introductions, ensuring capabilities, knowledge, support models, training, communications, tools, and processes are established to deliver a seamless customer experience from launch through lifecycle support.· Provide executive oversight for product performance and customer safety as a member of the Product Performance Committee, partnering with Engineering, Quality, Manufacturing, and Product teams to identify emerging risks, drive corrective actions, and ensure service insights inform product improvements, customer protection, and long-term business sustainability.· Build strong partnerships with customers, channel partners, dealers, distributors, and industry stakeholders to strengthen market position, improve customer outcomes, and influence the future direction of service excellence within the industry.· Serve as Navico Group’s representative on the Enterprise Service Council, driving enterprise- and industry-wide transformation strategy to elevate customer experiences across Brunswick and the wider marine industry**Diversity of thought and experiences is fundamental when imagining the unimaginable. Certain skillsets/experiences are necessary; however, others can be developed along the way.** Extensive experience leading global service, commercial operations, and customer support functions within complex manufacturing or technology-enabled organizations. Demonstrated ability to establish vision, develop organizational capability, optimize service delivery, influence product and business strategy, and drive enterprise-wide initiatives that improve customer experience, operational performance, and long-term business value.**Required Qualifications*** Bachelor's degree in Business, Engineering, Operations, Supply Chain, Finance, or related field.* 12+ years of progressive leadership experience in service, operations, business transformation, operational excellence, or related disciplines.* Proven track record leading business-wide transformation initiatives and driving significant organizational change.* Experience building and leading high-performing global service organizations within a complex manufacturing environment.* Demonstrated success improving customer experience, operational performance, productivity, and business results.* Strong expertise in business process redesign, continuous improvement, operating model transformation, and change leadership.* Exceptional executive presence and ability to influence leaders across multiple functions and geographies.* Experience leading global teams and managing large-scale strategic initiatives.**Preferred Qualifications*** MBA or advanced business degree.* Lean, Six Sigma, Operational Excellence, or similar certification.* Experience leading digital transformation, ERP-enabled process redesign, or business modernization programs.* Experience integrating acquisitions and harmonizing business processes across multiple businesses.* Leadership experience within a publicly traded, global manufacturing organization **Working Conditions:**Hybrid working schedule in office environment with significant executive collaboration and global stakeholder engagement.Approximately 35% domestic and global travelThe anticipated pay range for this position is between $174,600 to $234,000 annually. The actual base pay offered will vary depending on multiple factors including job- related knowledge/skills, relevant experience, business needs, and geographic location. In addition to base pay, this position is eligible for an annual discretionary bonus.