Global Service Executive: Transform Customer Experience

Brunswick Corporation; Mettawa (IL); Hybrid; USD 175,000 - 234,000; Full time

Benefits offered by this job

401(k) with company match

Health benefits

Well-being program

Product purchase discounts

Job summary

Brunswick Corporation seeks a visionary VP, Global Service to transform Navico Group’s service organization and drive a differentiated customer experience across markets. The role leads Technical Service, Field Service, Warranty, Order Management, and digital platforms while partnering with engineering, quality, and product teams.

The position requires extensive executive leadership, global team building, and a track record of successful transformation in manufacturing or technology-enabled

Qualifications

• Experience leading large global service organizations in complex manufacturing or tech-enabled settings.
• Proven ability to define vision, transform operations, and drive enterprise-wide initiatives.

Responsibilities

• Define and execute the global Service strategy, differentiating from competitors and improving customer experience.
• Lead a diverse global organization across multiple service domains with a unified vision and performance standards.
• Deliver measurable improvements in customer satisfaction, efficiency, and financial results.
• Own revenue realization through Order Management and Commercial Operations, aligning with customer commitments.

Skills

Global leadership

Strategic planning

Operational excellence

Customer experience

Executive presence

Change management

ERP/CRM systems

Education

Bachelor's degree in Business, Engineering, Operations, Supply Chain, Finance, or related field

Job description

Brunswick Corporation seeks a visionary VP, Global Service to transform Navico Group’s service organization and drive a differentiated customer experience across markets. The role leads Technical Service, Field Service, Warranty, Order Management, and digital platforms while partnering with engineering, quality, and product teams.

The position requires extensive executive leadership, global team building, and a track record of successful transformation in manufacturing or technology-enabled