Vice President, Global Service

Brunswick Corporation; Mettawa (IL); Hybrid; USD 175,000 - 234,000; Full time

Benefits offered by this job

401(k) with company match

Health benefits

Well-being program

Product purchase discounts

Job summary

Brunswick Corporation seeks a visionary VP, Global Service to transform Navico Group’s service organization and drive a differentiated customer experience across markets. The role leads Technical Service, Field Service, Warranty, Order Management, and digital platforms while partnering with engineering, quality, and product teams.

The position requires extensive executive leadership, global team building, and a track record of successful transformation in manufacturing or technology-enabled

Qualifications

• Experience leading large global service organizations in complex manufacturing or tech-enabled settings.
• Proven ability to define vision, transform operations, and drive enterprise-wide initiatives.

Responsibilities

• Define and execute the global Service strategy, differentiating from competitors and improving customer experience.
• Lead a diverse global organization across multiple service domains with a unified vision and performance standards.
• Deliver measurable improvements in customer satisfaction, efficiency, and financial results.
• Own revenue realization through Order Management and Commercial Operations, aligning with customer commitments.

Skills

Global leadership

Strategic planning

Operational excellence

Customer experience

Executive presence

Change management

ERP/CRM systems

Education

Bachelor's degree in Business, Engineering, Operations, Supply Chain, Finance, or related field

Job description

Are you ready for what’s next?

Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes “Next Never Rests™, and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation.

Are you ready for what’s next?

Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes “Next Never Rests™, and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation.

Innovation is the heart of Brunswick. See how your contributions will help transform vision into reality:

Position Overview:

The VP, Global Service is responsible for leading the strategic transformation and performance of Navico Group’s global service organization.

This executive leadership role will define and execute a multi-year roadmap to modernize service operations, elevate the customer experience, improve operational performance, and create scalable capabilities that support Navico Group’s long-term growth ambitions. The role is accountable for transforming Global Service into a strategic differentiator while driving business process simplification, standardization, and continuous improvement across functions and geographies.

As a key member of the Navico Group leadership team, the VP will partner closely with business, functional, and technology leaders to improve end-to-end business performance, identify transformational opportunities, remove organizational complexity, and build a high-performance operating model capable of supporting future growth, digital transformation, and acquisition integration.

At Brunswick, we have passion for our work and a distinct ability to deliver.

Essential Functions:

• Define and execute the global Service strategy, positioning Service as a competitive differentiator that enhances customer experience, enables business growth, and strengthens long-term customer loyalty across global markets.
• Serve as a key member of the executive leadership team, contributing to enterprise strategy, organizational effectiveness, operational modernization, and long-term value creation.
• Lead a diverse global organization encompassing Technical Service, Field Service, Warranty, Order Management, Commercial Operations, Technical Training, Technical Communications, and Service Communications, creating alignment around a common vision, operating model, and performance expectations.
• Deliver measurable improvements in customer satisfaction, service performance, operating efficiency, employee productivity, and financial results.
• Develop organizational capability, leadership talent, and succession plans while embedding a culture of accountability, engagement, innovation, and continuous improvement.
• Own the realization of revenue through effective Order Management and Commercial Operations, ensuring the organization consistently delivers on customer commitments while optimizing business performance.
• Drive the evolution of service capabilities, operating practices, and organizational effectiveness to support increasing business complexity, changing customer expectations, and future growth ambitions.
• Ensure world-class execution across the customer lifecycle, balancing customer outcomes, operational performance, quality, responsiveness, and commercial results while maintaining a relentless focus on continuous improvement.
• Provide executive leadership for the digital Service ecosystem, guiding the strategy, adoption, and optimization of customer-facing and operational platforms including ERP, CRM, customer portals, telephony solutions, AI-enabled capabilities, EDI integrations, and future technology investments.
• Leverage customer insights, operational data, and emerging technologies to identify opportunities, accelerate performance, and advance the maturity of service operations.
• Champion serviceability as a core product attribute, influencing product, system, and process design to improve customer outcomes, supportability, lifecycle value, and operational efficiency.
• Lead Service Readiness for new product introductions, ensuring capabilities, knowledge, support models, training, communications, tools, and processes are established to deliver a seamless customer experience from launch through lifecycle support.
• Provide executive oversight for product performance and customer safety as a member of the Product Performance Committee, partnering with Engineering, Quality, Manufacturing, and Product teams to identify emerging risks, drive corrective actions, and ensure service insights inform product improvements, customer protection, and long-term business sustainability.
• Build strong partnerships with customers, channel partners, dealers, distributors, and industry stakeholders to strengthen market position, improve customer outcomes, and influence the future direction of service excellence within the industry.
• Serve as Navico Group’s representative on the Enterprise Service Council, driving enterprise- and industry-wide transformation strategy to elevate customer experiences across Brunswick and the wider marine industry.

Diversity of thought and experiences is fundamental when imagining the unimaginable. Certain skillsets/experiences are necessary; however, others can be developed along the way.

Extensive experience leading global service, commercial operations, and customer support functions within complex manufacturing or technology-enabled organizations. Demonstrated ability to establish vision, develop organizational capability, optimize service delivery, influence product and business strategy, and drive enterprise-wide initiatives that improve customer experience, operational performance, and long-term business value.

Required Qualifications

• Bachelor’s degree in Business, Engineering, Operations, Supply Chain, Finance, or related field.
• 12+ years of progressive leadership experience in service, operations, business transformation, operational excellence, or related disciplines.
• Proven track record leading business-wide transformation initiatives and driving significant organizational change.
• Experience building and leading high-performing global service organizations within a complex manufacturing environment.
• Demonstrated success improving customer experience, operational performance, productivity, and business results.
• Strong expertise in business process redesign, continuous improvement, operating model transformation, and change leadership.
• Exceptional executive presence and ability to influence leaders across multiple functions and geographies.
• Experience leading global teams and managing large-scale strategic initiatives.

Preferred Qualifications

• MBA or advanced business degree.
• Lean, Six Sigma, Operational Excellence, or similar certification.
• Experience leading digital transformation, ERP-enabled process redesign, or business modernization programs.
• Experience integrating acquisitions and harmonizing business processes across multiple businesses.
• Leadership experience within a publicly traded, global manufacturing organization

Working Conditions:

Hybrid working schedule in office environment with significant executive collaboration and global stakeholder engagement.

Approximately 35% domestic and globaltravel

The anticipated pay range for this position is between $174,600 to $234,000 annually. The actual base pay offered will vary depending on multiple factors including job- related knowledge/skills, relevant experience, business needs, and geographic location. In addition to base pay, this position is eligible for an annual discretionary bonus.

At Brunswick, it is not typical for an individual to be hired at or near the top end of the salary range for their role. Compensation decisions are dependent upon the specifics of the candidate’s qualifications and the business context.

This position is eligible to participate in Brunswick’s comprehensive and high-quality benefits offerings, including medical, dental, vision, paid vacation, 401k (up to 4% match), Health Savings Account (with company contribution), well-being program, product purchase discounts and much more. Details about our benefits can be found here.

Why Brunswick:

Whatever tomorrow brings, we’ll be at the leading edge. As the clear leader in the marine industry, we’re committed to our values and supporting our exceptional people. We offer valuable benefits including a competitive 401(k) plan with company match, health benefits, paid time off, a robust Wellness Program, and much more. In addition, we’re proud of being recognized for making a splash with numerous awards!

About Navico Group:

Navico Group is a stand-alone division of Brunswick, the world’s largest recreational marine business.

Navico Group is the global leader in technology, systems and solutions for a variety of industries, from Marine & RV to Specialty Vehicles and beyond. Our broad portfolio consists of the industry’s leading brands in Power Systems, Digital