Head of Global Technical Customer Support

Brunswick; Florida; Hybrid; USD 103.000 - 144.000; Vollzeit

Benefits dieser Stelle

Medical

Dental

Vision

401k match

Health Savings Account

Well-being program

Product purchase discounts

Zusammenfassung

Brunswick, a global marine leader, is seeking a Sr. Manager of Technical Customer Support to lead the AMER Technical Service team. Based in a hybrid environment with travel up to 10%, you will drive service strategy, oversee escalations, and partner with Quality, Product, and Sales to improve customer outcomes.

The role requires a engineering or technical business background, 5+ years in technical support with leadership, and strong data‑driven collaboration across functions.

Qualifikationen

• Bachelor’s degree in Engineering, Business, or a related technical field; Master’s degree a plus.
• 5+ years in technical customer support or service delivery with at least 3 years in leadership.
• Proven ability to lead high‑performing teams in a fast‑paced, customer‑focused environment.
• Strong interpersonal and communication skills across departments; cross‑functional collaboration.
• Analytical mindset using service data and KPIs to drive improvements; Lean Six Sigma familiarity.

Aufgaben

• Develop and execute AMER technical service strategies to drive satisfaction and efficiency.
• Oversee a high‑performing AMER Technical Service team and manage complex escalations.
• Lead reporting of service metrics and drive continuous improvement initiatives.
• Collaborate with Quality, Product Management, Sales, and other teams on enhancements.
• Mentor direct reports and foster a customer‑centric, performance‑oriented culture.

Kenntnisse

Leadership

Communication

Cross-functional collaboration

Analytical mindset

Customer focus

Problem solving

Data-driven

Mentoring

Ausbildung

Bachelor’s degree in Engineering, Business, or a related technical field

Master’s degree a plus

Tools

Salesforce

Microsoft Excel

PowerPoint

Jobbeschreibung

Brunswick, a global marine leader, is seeking a Sr. Manager of Technical Customer Support to lead the AMER Technical Service team. Based in a hybrid environment with travel up to 10%, you will drive service strategy, oversee escalations, and partner with Quality, Product, and Sales to improve customer outcomes.

The role requires a engineering or technical business background, 5+ years in technical support with leadership, and strong data‑driven collaboration across functions.