Global Service Leadership Development Program Manager

Lam Research; Tualatin (OR); On-site; USD 120,000 - 170,000; Full time

Job summary

Lam Research seeks a Global Program Manager within Global Inclusion, Learning & Development to lead the Service Manager Development Program across regions, partnering with Global Field & Service Operations, regional leaders, SMEs, and business stakeholders to deliver measurable development experiences that strengthen leadership capabilities and career growth.

You will drive modernization, governance, and global execution of the program, creating scalable pathways by aligning operational

Qualifications

• Five or more years of experience in Field Service leadership.
• Five or more years of experience in global program management, learning and development, operations, or a related field.
• Demonstrated experience leading complex, cross-functional programs in a global, matrixed organization.
• Strong project and program management skills, including scope definition, planning, governance, stakeholder management, risk management, budgeting, and executive reporting.
• Experience translating business and operational needs into defined skills, competencies, development experiences, or workforce-capability solutions.
• Strong communication, consultation, and influencing skills.
• Ability to travel worldwide as business needs require to engage with global teams, instructors, and key program stakeholders.

Responsibilities

• Lead the assessment, redesign, and global relaunch of the Service Manager Development Program across multiple service leadership levels.
• Translate skills and competency requirements into clear development journeys that combine formal learning, on-the-job application, coaching, experience, exposure, assessment, and skill validation.
• Evaluate existing content for relevance, currency, duplication, gaps, sequencing, and alignment with Field Service roles and business priorities.
• Build and manage the global program roadmap, implementation plan, milestones, dependencies, risks, budget, and resource requirements.
• Coordinate curriculum development, pilots, global launches, communications, enrollment, learner support, and continuous improvement.
• Partner with Field Service leaders, cross-functional team, regional teams, and subject matter experts to define critical capabilities and observable behaviors.
• Establish governance, decision rights, global standards, and operating rhythms while supporting appropriate regional adaptation.
• Create dashboards and executive-level reporting that provide visibility into program health, learner progress, regional adoption, capability gaps, risks, and outcomes.

Skills

Field Service leadership

Global program management

Learning & development

Stakeholder management

Communication

Travel willingness

Job description

Lam Research seeks a Global Program Manager within Global Inclusion, Learning & Development to lead the Service Manager Development Program across regions, partnering with Global Field & Service Operations, regional leaders, SMEs, and business stakeholders to deliver measurable development experiences that strengthen leadership capabilities and career growth.

You will drive modernization, governance, and global execution of the program, creating scalable pathways by aligning operational