Global Service Leadership Development Manager

Lam Research Corporation; Tualatin (OR); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Lam Research is seeking a Global Program Manager to lead the modernization, governance, and global execution of the Service Manager Development Program for Field Service leaders. You will create scalable development pathways, aligning operational expertise, leadership development, and skills validation to drive customer, workforce, safety, quality, and operational outcomes.

You will collaborate with Global Inclusion, Learning & Development, Field Service leaders, and regional teams to design,

Qualifications

• Bachelor’s degree or equivalent relevant experience.
• Five or more years of experience in Field Service leadership.
• Five or more years of experience in global program management, learning and development, talent development, operations, or a related field.
• Demonstrated experience leading complex, cross-functional programs in a global, matrixed organization.
• Strong project and program management skills, including scope definition, planning, governance, stakeholder management, risk management, budgeting, and executive reporting.

Responsibilities

• Lead the assessment, redesign, and global relaunch of the Service Manager Development Program across multiple service leadership levels.
• Translate skills and competency requirements into clear development journeys that combine formal learning, on-the-job application, coaching, experience, exposure, assessment, and skill validation.
• Evaluate existing content for relevance, currency, duplication, gaps, sequencing, and alignment with Field Service roles and business priorities.
• Build and manage the global program roadmap, implementation plan, milestones, dependencies, risks, budget, and resource requirements.
• Coordinate curriculum development, pilots, global launches, communications, enrollment, learner support, and continuous improvement.
• Partner with Field Service leaders, cross-functional team, regional teams, and subject matter experts to define critical capabilities and observable behaviors.
• Establish governance, decision rights, global standards, and operating rhythms while supporting appropriate regional adaptation.
• Create dashboards and executive-level reporting that provide visibility into program health, learner progress, regional adoption, capability gaps, risks, and outcomes.

Skills

Program management

Cross-functional collaboration

Stakeholder management

Communication

Education

Bachelor’s degree or equivalent

Job description

Lam Research is seeking a Global Program Manager to lead the modernization, governance, and global execution of the Service Manager Development Program for Field Service leaders. You will create scalable development pathways, aligning operational expertise, leadership development, and skills validation to drive customer, workforce, safety, quality, and operational outcomes.

You will collaborate with Global Inclusion, Learning & Development, Field Service leaders, and regional teams to design,