Sr. Mgr, Business Operations Mgmt

Lam Research Salzburg GmbH; Phoenix (AZ); On-site; USD 130,000 - 190,000; Full time

Benefits offered by this job

On-site Flex

Virtual Flex

Job summary

Lam Research in Phoenix seeks an experienced Overseas Operations Manager to support and scale global field service operations. This role coordinates with headquarters, GAT and regional teams to ensure overseas sites are staffed, funded and ready to meet customer and business needs.

You will align regional execution with global service strategy, drive workforce planning, measure performance, and enable cross-regional collaboration.

Qualifications

• Experience in field service, global or regional operations.
• Strong analytical, stakeholder management and problem-solving skills.
• Proven ability to work effectively across regions and cultures.

Responsibilities

• Align regional execution with global service strategy and customer commitments; coordinate with Corp, GAT, Geo ops, and LRT ROM.
• Support workforce planning, resource optimization, and ramp readiness.
• Deliver predictable results through execution of operational frameworks; identify and mitigate operational risks.
• Enable cross-regional coordination and best-practices sharing; track operational metrics and report to leadership.

Skills

Global operations

Analytical

Stakeholder management

Cross-cultural collaboration

Bilingual English and Mandarin

Education

Bachelor’s degree or equivalent

Advanced degree preferred

Job description

In your career, let’s prove what’s possible.

At Lam Research, we create equipmentthat drives technological advancements in the semiconductor industry. Our innovative solutions enable chipmakers to power progress in nearly all aspects of modern life, and it takes each member of our team to make it possible.

Across our organization, our employees come to work and change the world. We take on the toughest challenges with precision and accuracy. We push for the next big semiconductor breakthrough. We lead the way in one of the most critical and fast-moving industries on the planet. And we do it together, with deep connections and limitless collaboration.

The impact we have on the world is made possible by focusing on our people. So we recognize and celebrate our teams’ achievements. We strive to create an inclusive and diverse culture where everyone’s contribution and voice has value. We evaluate and evolve our offerings, so our people receive the support and empowerment to do meaningful things for their lives, careers, and communities.

Because at Lam, we believe that when people are the priority and they’re inspired to unleash the power of innovation for a better world together, anything is possible.

Sr. Mgr, Business Operations Mgmt

Date: Aug 7, 2026

Location: Phoenix, AZ, US, 85085

Worker Category: On-site

The group you’ll be a part of

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

The impact you’ll make

Leads process improvement initiatives through the disciplined use of measurements, accountability, analysis and discussion of process alternatives in order to arrive at best practices. Plans, manages, and controls the activities of a team that provides operational support for a business segment, group or team. Brings expertise or identifies subject matter experts in support of multi-functional efforts in process improvement, data capture and analysis, infrastructure support, tool ownership and compliance with procedures, etc. Advises business groups by providing strategic direction to initiative prioritization, integration and resource application. Ensures that policies and procedures align with corporate vision. Selects, develops, and evaluates personnel ensuring efficient operation of the function.

What you’ll do

We are seeking an experienced Overseas Operations Manager to support and scale global field service operations. This role coordinates with headquarters, GAT and regional (geo) teams to ensure overseas sites are properly staffed, skilled, funded and ready to meet customer and business needs

Who we’re looking for

• Align regional execution with global service strategy and customer commitments : coordinate with Corp, GAT, Geo ops, and LRT ROM
• Support workforce planning, resource optimization, and ramp readiness
• Deliver predictable results through execution of operational frameworks : Identify and mitigate operational risks related to coverage and readiness
• Enable cross-regional coordination and best-practices sharing
• Track operational metrics and provide clear updates to leadership
• Support GAT and corporate initiatives, process improvements, and compliance

Preferred qualifications

• Experience in field service, global operations, or regional operations roles
• Strong analytical, stakeholder management, and problem-solving skills
• Proven ability to work effectively across regions and cultures
• Bilingual English and Mandarin with strong on negotiation, facilitation, cross-cultural collaboration, and conflict resolution.
• Bachelor’s degree or equivalent with 6-8 years of management experience. An advanced degree preferred.

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.

Our Perks and Benefits

At Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.

Nearest Major Market: Phoenix
Job Segment: Operations Manager, Operations, Research, Customer Service