Global Service Desk Technician – VIP Support

Endurion; Winston-Salem (NC); On-site; USD 42,000 - 60,000; Full time

Job summary

Endurion seeks a Service Desk Technician to deliver frontline IT support for a global enterprise, resolving hardware, software, network, and application issues across Windows environments. You will use Remedy AR and manage Active Directory, while providing professional customer service including VIP support to executives and staff.

The role requires DoD 8570 IAT Level I certification and a current Secret clearance, with Special Operations Force experience preferred.

Qualifications

• Proficient with Windows operating systems and Office applications.
• Strong verbal and written communication skills.
• Experience with incident tracking systems and IT support processes.
• Customer service oriented with VIP support experience preferred.

Responsibilities

• Serve as the initial point of contact for desktop, laptop, and mobile problems.
• Provide VIP-level support to executive users and staff.
• Troubleshoot Windows, Office, email, network, and peripherals.
• Document, track, and report problems in Remedy AR System.
• Manage user accounts via Active Directory and escalate issues as needed.
• Support server, network, and system troubleshooting; use remote tools like Dameware, RDP, and Terminal Services.
• Contribute to incident management with trending and prioritization.

Skills

Windows OS

MS Office

Active Directory

Remedy AR System

Tools

Dameware

RDP

Terminal Services

Job description

Endurion seeks a Service Desk Technician to deliver frontline IT support for a global enterprise, resolving hardware, software, network, and application issues across Windows environments. You will use Remedy AR and manage Active Directory, while providing professional customer service including VIP support to executives and staff.

The role requires DoD 8570 IAT Level I certification and a current Secret clearance, with Special Operations Force experience preferred.