Global Service Delivery Lead

Tulu, Inc.; New York (NY); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Base salary: $100,000 – $130,000 per?

Equity in the company

Medical, Dental and Vision

401k benefits

Office environment with fully stocked,

Team social events

Job summary

TULU is hiring anStrategic Operations Manager to run Service Delivery worldwide, overseeing field labor, routing, procurement, maintenance, and customer support. You’ll lead supervisors across North America and Europe, drive cost efficiency, and scale operations with AI-enabled processes.

You will directly influence service levels, vendor relationships, and the overall performance of our distributed field workforce as we expand into new markets.

Qualifications

• 3-6 years in operations, strategy, or generalist roles at a high-growth, on-demand business - fast commerce, delivery, ride sharing, micromobility, or a similar marketplace - including running a distributed field or gig workforce
• Direct people management experience, ideally leading frontline teams
• Demonstrated project and budget management skills
• Analytical depth - cost per building, labor utilization, repair versus replace, service levels
• Customer instinct - you know that every missed visit and unresolved ticket eventually shows up in a renewal conversation
• A build-the-system instinct - automate repetitive tasks and hand the automation to your team
• AI fluency - you already use AI tools in your day-to-day work
• Bias for action - you set the strategy and are willing to do the work yourself when needed
• Clear, direct communication - with your team, field operators, and building managers
• Comfort operating in a fast-moving startup environment
• Willingness to travel across North America and Europe
• Experience at DoorDash, Uber, Lyft, or Instacart - or in proptech or multi-unit hospitality - is a strong plus

Responsibilities

• Own Service Delivery end to end: field labor, routing, purchasing and restocking, repair and maintenance, and customer support
• Lead an international team from day one through supervisors across field operations and CX
• Make the service perform at scale - better service, at a lower cost, with a team that grows through systems
• Use AI to scale output of a larger team and partner with Product and Engineering on tools
• Manage supervisors and build a function that runs on systems, not heroics
• Own cost-out initiatives: cost per building, labor, repair, purchasing

Job description

TULU is hiring anStrategic Operations Manager to run Service Delivery worldwide, overseeing field labor, routing, procurement, maintenance, and customer support. You’ll lead supervisors across North America and Europe, drive cost efficiency, and scale operations with AI-enabled processes.

You will directly influence service levels, vendor relationships, and the overall performance of our distributed field workforce as we expand into new markets.