Global Service Account Manager: Shipments & Orders

Southern Felt Company, Inc; North Augusta (SC); On-site; USD 48,000 - 64,000; Full time

Job summary

Alkegen in North Augusta, SC is seeking an Account Manager, Service to coordinate domestic and international shipments, manage orders in the ERP, and provide proactive updates to customers.

The role requires strong communication, attention to detail, and the ability to juggle multiple tasks in a fast-paced manufacturing environment. This onsite position offers opportunities to improve shipping and order processes as part of the North America Sales team.

Qualifications

• Must have strong communication skills and attention to detail.
• Ability to handle multiple priorities and adapt to change.
• Experience in customer service in a manufacturing office preferred.
• Knowledge of US trade compliance is a plus.

Responsibilities

• Coordinate domestic and international shipments with internal teams and partners.
• Prepare and ensure accuracy of shipping/export documentation.
• Manage shipment scheduling, tracking, and timely delivery.
• Enter and manage customer orders within the ERP system.
• Provide order confirmations and status updates to customers.
• Support order management and administrative tasks for the service team.

Skills

Communication

Attention to detail

Multitasking

Teamwork

Education

High School Diploma

Associate's or Bachelor's degree in relevant field

Tools

Microsoft Word

Excel

Job description

Alkegen in North Augusta, SC is seeking an Account Manager, Service to coordinate domestic and international shipments, manage orders in the ERP, and provide proactive updates to customers.

The role requires strong communication, attention to detail, and the ability to juggle multiple tasks in a fast-paced manufacturing environment. This onsite position offers opportunities to improve shipping and order processes as part of the North America Sales team.