Account Manager, Service

Alkegen; Buffalo, Northern (NY, KY); Hybrid; USD 26,000 - 33,000; Full time

Job summary

Alkegen is seeking a Service Account Manager to serve as the liaison between customers, sales engineers, warehouses, and manufacturing. You will manage orders, monitor ongoing activity, and maintain high levels of customer service with prompt resolution of issues.

The role requires 2–5 years of customer service experience in a manufacturing setting, knowledge of trade compliance, and strong communication and organizational skills.

Qualifications

• Minimum 2–5 years of customer service experience.
• Manufacturing company experience preferred.
• Proficiency in US trade compliance including import/export rules, ITAR, NAFTA and other trade agreements.

Responsibilities

• Receives and processes customer orders and inquiries.
• Maintains ongoing relationships with customers and partners.
• Ensures orders are entered with accurate pricing, delivery dates and acknowledgments.
• Provides pricing, availability, and schedule information within guidelines.
• Coordinates with logistics and production to expedite deliveries.
• Communicates changes and delivery dates to customers and internal teams.

Skills

Customer service

Communication

Organization

Attention to detail

Education

High School Diploma

Associate's or Bachelor's degree in relevant field

Tools

Microsoft Word

Excel

Oracle

Job description

Job Requirements Alkegen has an exciting opportunity for a Service Account Manager to join our Commercial Excellence team. The work hours for this role are Monday-Friday 8 AM to 5 PM ET.

Why work for us? Alkegen is an innovation-driven leader focused on battery technologies, filtration media, and specialty insulation and sealing materials. Through global reach and breakthrough inventions, we’re delivering products that enable the world to breathe easier, live greener, and go further than ever before. With over 60 manufacturing facilities with a global workforce of over 9,000 of the industry’s most experienced talent, including insulation and filtration experts, Alkegen is uniquely positioned to help customers impact the environment in meaningful ways. Alkegen offers a range of dynamic career opportunities with globe-spanning reach. From production operators to engineers, technicians to specialists, sales to leadership, we’re always looking for top talent ready to bring their best. Come grow with us!

Job Description Summary

The Service Account Manager acts as the liaison between external customers, sales engineers, internal warehouses & manufacturing groups. The SAM is responsible for managing customer and distributor orders. The SAM will process new orders, monitor, and maintain existing orders, and general customer maintenance duties. The SAM must resolve problem areas expeditiously and is responsible for providing a prompt and professional level of customer service. The job requires tact, attention to detail, the ability to make quick decisions, and the talent to juggle multiple responsibilities.

Responsibilities

• Receives and processes customer orders, inquiries covering items or products ordered.
• Maintains an ongoing relationship with assigned customers and commercial partner.
• Responsible for ensuring that the order has been entered correctly and that the customer has received acknowledgment with a realistic delivery date.
• Provides standard pricing and quoting, product availability, and schedule information within established guidelines.
• May be responsible for checking prices and validating configurations.
• Serves as communication link between customers and commercial to assure responsiveness.
• Tracks order activity and alerts appropriate stakeholders of any potential delivery problems.
• Partners with Logistics to expedite delivery of selected orders.
• Responsible for slotting order deliveries into the production schedule and communicating changes in demand or requested delivery dates.
• Uses knowledge of products, product availability, sales territories, and individual customers to provide a key communications link to the customer.
• Maintain a high level of customer service as reflected by a low number of customer complaints.
• Work closely with Production Control, Purchasing, and Shipping to ensure our customers’ needs are being met.
• Will need to have basic knowledge of export order processing including ocean and air export shipment regulations and familiarity with NAFTA and other free trade agreements.

Qualifications

• High School Diploma required.
• Associate's or Bachelor's degree in relevant field preferred.
• A minimum of 2-5 years of customer service experience.
• Manufacturing company experience preferred.
• Preferred working knowledge of US trade compliance including import and export compliance, ITAR, NAFTA, Other free trade agreements, Made in the USA rules, Harmonized tariff rules.
• Must have excellent organizational and communication skills and strong detail orientation.
• Capable of handling multiple priorities and adapting to change with ease.
• Willing to take on additional tasks and work effectively on a team.
• Proficiency in Microsoft Word and Excel required, knowledge of Oracle preferred.
• Ability to rotate with other CSR's to provide holiday coverage.

Pay range: $19 to $24

Employment selection and related decisions are made without regard to sex, race, ethnicity, nation of origin, religion, color, gender identity and expression, age, disability, education, opinions, culture, languages spoken, veteran’s status, or any other protected class.

At Alkegen, we strive every day to help people - ALL PEOPLE - breathe easier, live greener and go further than ever before. We believe that diversity and inclusion is central to this mission and to our impact. Our diverse and inclusive culture drives our growth & innovation and we nurture it by actively embracing our differences and using our varied perspectives to solve the complex challenges facing our changing and diverse world.

Alkegen is a specialty materials leader serving mission-critical systems that the world is focused on for the future, including: battery technologies, electric vehicles, filtration media, and specialty insulation materials that enable customers to reduce fossil fuel consumption, save energy, and live greener. We help people breathe easier, live greener, and go further than ever before. Our experience speaks for itself. We are a vertically integrated manufacturer with the global reach and talent to solve your most demanding applications. With 60 manufacturing facilities and 9,000+ highly skilled employees located around the world, we can solve any challenge. Dedicated to sustainability and human health, we are uniquely positioned to help customers impact the environment in meaningful ways.