Account Manager Service

ALKEGEN; Buffalo (NY); Hybrid; USD 48,000 - 60,000; Full time

Job summary

Alkegen seeks an Account Manager, Service to serve as the liaison between external customers, sales engineers, and internal warehouses and manufacturing groups. You will manage orders, resolve issues, provide pricing, and ensure timely delivery while maintaining strong customer relationships.

The role requires 2–5 years of customer service experience in a manufacturing setting, basic export knowledge, and proficiency with Word/Excel; SAP is a plus.

Qualifications

• High School Diploma required; higher degree preferred.
• 2–5 years of customer service experience in an office setting.
• Manufacturing company experience preferred.
• Knowledge of US trade compliance including import/export, ITAR, NAFTA, and other trade agreements.
• Excellent communication and strong attention to detail.
• Proficiency in Word/Excel; SAP preferred.
• Ability to rotate with other Service Representatives for holiday coverage.

Responsibilities

• Receives and processes customer orders and inquiries for items or products ordered.
• Maintains an ongoing relationship with assigned customers and commercial partner.
• Ensures order is entered correctly and customer receives acknowledgment with a delivery date.
• Provides standard pricing, quoting, product availability and schedule information.
• Acts as communication link between customers and commercial to ensure responsiveness.
• Tracks order activity and alerts stakeholders of potential delivery problems; partners with Logistics to expedite delivery.
• Uses knowledge of products, availability and sales territories to link with the customer.
• Maintains high level of customer service with a low number of complaints.
• Collaborates with Production Control, Purchasing and Shipping to meet customer needs.
• Knowledge of export order processing including ocean/air export regulations and NAFTA.

Skills

Customer service

Communication skills

Attention to detail

Teamwork

Adaptability

Education

High School Diploma

Associate’s or Bachelor’s degree in relevant field

Tools

SAP

Microsoft Word

Microsoft Excel

Job description

Job Requirements

Why work for us?

Alkegen brings together two of the world’s leading specialty materials companies to create one new, innovation-driven leader focused on battery technologies, filtration media, and specialty insulation and sealing materials. Through global reach and breakthrough inventions, we are delivering products that enable the world to breathe easier, live greener, and go further than ever before.

With over 60 manufacturing facilities with a global workforce of over 9,000 of the industry’s most experienced talent, including insulation and filtration experts, Alkegen is uniquely positioned to help customers impact the environment in meaningful ways.

Alkegen offers a range of dynamic career opportunities with a global reach. From production operators to engineers, technicians to specialists, sales to leadership, we are always looking for top talent ready to bring their best. Come grow with us!

The Account Manager, Service acts as the liaison between external customers, sales engineers, internal warehouses & manufacturing groups. The Account Manager, Service is responsible for managing customer and distributor orders and resolving problem areas to provide a positive buyer experience. The job requires tact, attention to detail, the ability to make quick decisions, and the talent to juggle multiple responsibilities.

Responsibilities

• Receives and processes customer orders, inquiries covering items or products ordered.
• Maintains an ongoing relationship with assigned customers and commercial partner.
• Responsible for ensuring that the order has been entered correctly and that the customer has received acknowledgment with a realistic delivery date.
• Provides standard pricing and quoting, product availability, and schedule information within established guidelines.
• Serves as communication link between customers and commercial to assure responsiveness.
• Tracks order activity and alerts appropriate stakeholders of any potential delivery problems. Partners with Logistics to expedite delivery of selected orders.
• Uses knowledge of products, product availability, sales territories, and individual customers to provide a key communications link to the customer.
• Maintain a high level of customer service as reflected by a low number of customer complaints.
• Work closely with Production Control, Purchasing, and Shipping to ensure our customers’ needs are being met.
• Will need to have basic knowledge of export order processing including ocean and air export shipment regulations and familiarity with NAFTA and other free trade agreements.

Qualifications and Experience

• High School Diploma required. Associate’s or Bachelor’s degree in relevant field preferred.
• A minimum of 2-5 years of customer service experience in an office setting is required.
• Manufacturing company experience preferred.
• Preferred working knowledge of US trade compliance including import and export compliance, ITAR, NAFTA, Other free trade agreements, Made in the USA rules, Harmonized tariff rules
• Must have excellent communication skills and strong detail orientation.
• Capable of handling multiple priorities and adapting to change with ease.
• Willing to take on additional tasks and work effectively on a team.
• Proficiency in Microsoft Word and Excel required, knowledge of SAP preferred.
• Ability to rotate with other Service Representatives to provide holiday coverage.

Compensation

• $24.00- Hour
• Pay offered may vary depending on multiple individualized factors, including, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

This position is based onsite Monday through Thursday, with the opportunity to work remotely on Fridays, subject to business needs and manager approval.

At Alkegen, we strive every day to help people – ALL PEOPLE – breathe easier, live greener and go further than ever before. We believe that diversity and inclusion is central to this mission and to our impact. Our diverse and inclusive culture drives our growth & innovation and we nurture it by actively embracing our differences and using our varied perspectives to solve the complex challenges facing our changing and diverse world.

Employment selection and related decisions are made without regard to sex, race, ethnicity, nation of origin, religion, color, gender identity and expression, age, disability, education, opinions, culture, languages spoken, veteran’s status, or any other protected class.