Global Semiconductor Tool Support Engineer

KLA-Belgium; Chandler (AZ); On-site; USD 51,000 - 87,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match

ESP P (Employee Stock Purchase Program

Tuition reimbursement

Wellness program

Job summary

KLA is seeking a senior specialist to support tool validation, issue resolution, and cross-functional collaboration for semiconductor metrology systems in Chandler, AZ. You will lead escalation handling, ensure robust documentation, and coordinate with engineering and service teams to deliver timely solutions.

The role requires 5+ years in metrology tool maintenance, travel up to 30%, and strong data analytics.

Qualifications

• 5+ years of semiconductor metrology tool maintenance experience.
• Willingness to travel at least 30% domestically and internationally.
• Hands-on experience with hardware/software integration, testing and troubleshooting in wafer inspection systems is a plus.
• Strong data analytical and diagnostic skills.
• Good presentation and communication skills.
• Proficient with Windows Office including Excel, PowerPoint, and Power BI.
• Hands-on experience with E-Beam products is highly preferred.
• High Vacuum experience is preferred.
• Basic knowledge of Electron beam microscopy.
• Strong project management skills are a plus.

Responsibilities

• Validate and improve technical procedures (e.g., eSL10, eDRX1) on in-house tools prior to production deployment.
• Ensure clarity, accuracy, and safety prioritization in Issue Correction Requests (ICRs).
• Manage the end-to-end ICR lifecycle from submission through resolution.
• Coordinate tool validation, stakeholder communication, and post-release reviews.
• Lead technical escalations by identifying root causes and executing POAs.
• Collaborate with engineering and service teams to ensure timely resolution.
• Participate in Follow-the-Sun (FTS) support programs with 5x24 or 7x24 coverage.
• Ensure seamless handoffs and consistent customer experience across global hubs.
• Maintain organized documentation of tool issues, fixes, and best practices.
• Contribute to internal knowledge bases and training materials.
• Interface with field teams and customers to intake support cases.
• Gather detailed logs, problem statements, and target metrics for troubleshooting.
• Develop deep technical knowledge of E-Beam subsystems (TMAC, ASC, CSSI, RAID).
• Support diagnostics and contribute to subsystem-level issue resolution.

Skills

Semiconductor metrology

Tool maintenance

Data analytics

Windows Office

Travel 30%

Education

Bachelor's degree

Master's degree

Tools

E-Beam products

High Vacuum

Job description

KLA is seeking a senior specialist to support tool validation, issue resolution, and cross-functional collaboration for semiconductor metrology systems in Chandler, AZ. You will lead escalation handling, ensure robust documentation, and coordinate with engineering and service teams to deliver timely solutions.

The role requires 5+ years in metrology tool maintenance, travel up to 30%, and strong data analytics.