Global SDR Operations & Strategy Leader

Ping Identity Corporation; United States; On-site; USD 125,000 - 140,000; Full time

Job summary

Ping Identity Corporation seeks an experienced Sales / Marketing Operations Manager to optimize the global SDR function. You will lead day-to-day execution, drive efficiency across tools, and partner with Sales, Marketing, and RevOps to maximize pipeline generation.

The role requires strong analytical skills, experience with SFDC and related tools, and a track record of scalable process design in a SaaS environment.

Qualifications

• 5+ years of experience in Sales Operations, Revenue Operations, or Business Operations, preferably supporting SDR or BDR teams in SaaS.
• Deep hands-on experience with Salesforce (required) and working knowledge of SalesLoft, 6sense, ZoomInfo, and Chorus.
• Strong data analysis and reporting skills; ability to translate data into insights and business recommendations.
• Proven track record in process design, system optimization, and cross-functional collaboration.
• Excellent communication and organizational skills; able to manage multiple global stakeholders.
• Growth mindset: proactive, resourceful, and eager to improve team efficiency at scale.

Responsibilities

• Translate SDR strategies into actionable plans with SDR leaders.
• Coordinate with SDR leadership, Marketing Ops, Sales Ops, and RevOps for funnel alignment.
• Plan SDR capacity, coverage models, and quota setting on a quarterly/annual basis.
• Drive pipeline growth through special projects and pilots.
• Build and maintain SDR dashboards and reports in Salesforce and other systems.
• Provide insights on SDR productivity, activity, conversion rates, and campaign effectiveness.
• Deliver recommendations to leadership based on data trends.
• Define and track KPIs for the SDR team and report progress to leadership.
• Assist in designing SDR compensation plans and incentive programs.
• Drive innovations across SDR tech stack and optimize workflows (SFDC, RingLead, Marketo, SalesLoft, 6sense, ZoomInfo, Chorus).
• Design SDR processes to ensure consistency across regions and enable AI pilots.
• Partner with SDR leadership to streamline routing, assignment, and territory management.
• Foster alignment between SDR, Marketing, and Sales through shared processes.
• Onboard/train SDRs with Sales Enablement; troubleshoot issues; create playbooks and docs.

Skills

Operations leadership

Cross-functional collaboration

Data analysis

Process design

Tools

Salesforce

SalesLoft

6sense

ZoomInfo

Chorus

Job description

Ping Identity Corporation seeks an experienced Sales / Marketing Operations Manager to optimize the global SDR function. You will lead day-to-day execution, drive efficiency across tools, and partner with Sales, Marketing, and RevOps to maximize pipeline generation.

The role requires strong analytical skills, experience with SFDC and related tools, and a track record of scalable process design in a SaaS environment.