Global Salesforce Product Owner - Distributor Portal

Parker Hannifin Corporation; Mayfield Heights (OH); On-site; USD 120,000 - 180,000; Full time

Job summary

Parker Hannifin is seeking a Digital Product Owner for the Salesforce Partner Relationship Management portal to support the distributor network globally. You will translate business needs into epics, lead agile delivery, and ensure a best-in-class user experience across all distributor touchpoints.

The role focuses on continuous improvement, collaboration with IT and business stakeholders, and driving adoption of the PRM portal through effective training and governance.

Qualifications

• 4-year University / College Degree and relevant technical / business certifications.
• Business application experience, ideally with a Sales and Marketing focus.
• Experience with channel sales management / working with distributors is a must.
• Experience with Salesforce CRM in general, Experience Cloud is preferred.
• 8 or more years' experience in Information Technology / Business leader role.
• Demonstrated ability to lead teams and manage global projects effectively.
• Experience in Agile methodologies and can apply those processes to everyday work.

Responsibilities

• Lead requirements gathering from business leaders across the globe.
• Breakdown requirements into Epics, Features and User Stories following Agile methodology. Prioritize these items to answer business needs.
• Accountable for the design and delivery of the following corporate features such as Lead and Opportunities management.
• Case & Claim management.
• Quotes & Rebates.
• Private Documents.
• Order Status.
• Price & Availability.
• Automated test plans.
• Responsible to deliver a complete user set up framework including specific Distributors' personas and roles tied to different features access.
• Team up with Division IT manager to provide a link out using SSO to specific Division applications.
• Proactively anticipates changes, makes recommendations to leadership, leads and implement changes within team
• Understand business impact, create and communicate decisions impacting the wider business, effectively managing customer expectations
• Has a broad understanding of IT strategy across all functions and can assess impact on own area
• Able to interpret business requirements effectively that can translate to information technology solutions and roadmap
• Guide and train team members on functional business skills & processes

Job description

Parker Hannifin is seeking a Digital Product Owner for the Salesforce Partner Relationship Management portal to support the distributor network globally. You will translate business needs into epics, lead agile delivery, and ensure a best-in-class user experience across all distributor touchpoints.

The role focuses on continuous improvement, collaboration with IT and business stakeholders, and driving adoption of the PRM portal through effective training and governance.