Digital & IT Functional Spec 1 - Digital Product Owner, PRM

Parker Hannifin Corporation; Cleveland (OH); On-site; USD 110,000 - 150,000; Full time

Job summary

Parker Hannifin is seeking a Digital Product Owner for the Salesforce Partner Relationship Management portal supporting its distributor network. The role focuses on continuous improvement, guiding requirements, and delivering features that enhance user experience and organizational growth.

You will lead global teams, translate business needs into Epics and User Stories, and collaborate with Division IT to enable secure access and integration across the Parker network.

Qualifications

• Proven experience as a product owner or equivalent in a global IT environment.
• Strong understanding of CRM and partner portal concepts for distributors.
• Demonstrated ability to lead global projects and teams.

Responsibilities

• Act as Global Product Owner for the Salesforce Distributor portal.
• Gather requirements from business leaders and translate into Epics and User Stories.
• Prioritize backlog to meet business needs and roadmap goals.
• Design and deliver features such as Lead/Opportunities, Case/Claim, Quotes/Rebates.
• Define distributor personas and access controls; enable SSO integration.
• Coach teams on business processes and ensure alignment with IT strategy.

Skills

Global product ownership

Agile methodologies

Requirements gathering

Stakeholder management

Team leadership

Education

Bachelor's degree

Relevant certifications

Tools

Salesforce CRM

Experience Cloud

Job description

Position Summary

Position Summary

The position of Digital Product Owner, PRM is responsible for the implementation and support of Salesforce Partner Relationship Management portal dedicated to Parker Distributor network.

This position is focused on continuous improvement, both personal, business and technical expertise, in support of the Digital and IT strategic vision and roadmap. This job resides within the Corporate Digital Selling IT team.

Scope/ Supervision and Interaction

__ Has Direct Reports _X_ Does Not Have Direct Reports

Responsibilities

Essential Functions

Act as a Global Product Owner and lead the development and implementation of our Salesforce Distributor portal to support organic growth and deliver best in class user experience. That includes:

• Lead requirements gathering from business leaders across the globe

• Breakdown requirements into Epics, Features and User Stories following Agile methodology. Prioritize these items to answer business needs.

• Accountable for the design and delivery of the following corporate features such as:

  • Lead and Opportunities management

  • Case & Claim management

  • Quotes & Rebates

  • Private Documents

  • Order Status

  • Price & Availability

  • Automated test plans

• Responsible to deliver a complete user set up framework including specific Distributors' personas and roles tied to different features access

• Team up with Division IT manager to provide a link out using SSO to specific Division applications

• Proactively anticipates changes, makes recommendations to leadership, leads and implement changes within team

• Understand business impact, create and communicate decisions impacting the wider business, effectively managing customer expectations

• Has a broad understanding of IT strategy across all functions and can assess impact on own area

• Able to interpret business requirements effectively that can translate to information technology solutions and roadmap

• Guide and train team members on functional business skills & processes

Qualifications

Qualifications

• 4-year University / College Degree and relevant technical / business certifications
• Business application experience, ideally with a Sales and Marketing focus.
• Experience with channel sales management / working with distributors is a must.
• Experience with Salesforce CRM in general, Experience Cloud is preferred
• 8 or more years' experience in Information Technology / Business leader role
• Demonstrated ability to lead teams and manage global projects effectively

• Experience in Agile methodologies and can apply those processes to everyday work

Parker Hannifin

Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century, we've enabled engineering breakthroughs that make energy cleaner, transportation safer, medical treatments more effective, and manufacturing more efficient.

With empowered team members in more than 40 countries, Parker serves customers across aerospace & defense, energy, HVAC & refrigeration, in-plant & industrial equipment, off-highway and transportation.

Our scale is global, but our purpose is personal. We enable breakthroughs that improve lives, strengthen communities and create a brighter future.

Our Purpose - Enabling Engineering Breakthroughs that Lead to a Better Tomorrow - comes to life through our people-first culture where teamwork drives performance, inclusion fuels innovation and growth is encouraged. This environment foster collaboration and empower team members from engineering and manufacturing to finance, supply chain, human resources, information technology and beyond.

By combining deep expertise with an entrepreneurial spirit, we help customers succeed in markets that demand performance, reliability, and sustainability.

As we look to the future, Parker is advancing initiatives in energy efficiency and sustainability while developing the next generation of talent and leaders to engineer a better tomorrow.

Equal Employment Opportunity

Parker is an Equal Opportunity and Affiantative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations. (Minority / Female / Disability / Veteran / VEVRAA Federal Contractor)

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission