Global Sales Support Analyst - Drive Customer Success

AVO Multi-Amp Corp; Texas; On-site; USD 52,000 - 76,000; Full time

Job summary

Doble-Megger, a worldwide leader in electrical test equipment, seeks a Sales Support Analyst in Sales Operations to back the global sales team. You will prepare quotations, respond to customer requests for compliance docs, and coordinate with channel partners to move orders forward.

You will work with Logistics, enter orders, support credit applications, and ensure data accuracy. A BA/BS plus 2+ years in sales support, preferably in electrical or industrial settings, with strong English

Qualifications

• Bachelor’s degree or equivalent related experience.
• 2+ years in a Sales Support role; electrical/manufacturing/industrial experience preferred.
• Strong communication and organization skills; ability to work independently and in a team.
• Bilingual preferred; excellent English written and verbal communication.
• Professional demeanor with stakeholders; SAP ERP experience is preferred.

Responsibilities

• Provides pre- and post-sales support to the global sales team.
• Prepares quotations and proposals for customers and channel partners.
• Responds to requests for commercial documentation (insurance, safety, compliance, etc.).
• Communicates order status with sales, channel partners, and customers.
• May assist with lead qualification and cross-functional coordination.
• Collaborates with Logistics on outstanding issues.
• Monitors intake channels for purchase orders and service requests.
• Initiates CRM data updates for customers.
• Performs order entry, creates document folders, and sends confirmations.
• Assists with credit applications and processing Rebills.
• Ensures data accuracy and adherence to internal procedures.

Skills

Interpersonal skills

Communication skills

Time management

Proactive approach

Customer focus

Cross-functional teamwork

Bilingual

SAP ERP

Microsoft Office

Education

Bachelor’s Degree

Tools

SAP ERP

Microsoft Office

Job description

Doble-Megger, a worldwide leader in electrical test equipment, seeks a Sales Support Analyst in Sales Operations to back the global sales team. You will prepare quotations, respond to customer requests for compliance docs, and coordinate with channel partners to move orders forward.

You will work with Logistics, enter orders, support credit applications, and ensure data accuracy. A BA/BS plus 2+ years in sales support, preferably in electrical or industrial settings, with strong English