Sales Support Analyst

Doble Engineering Company; West Village (MA); On-site; USD 37,000 - 47,000; Full time

Job summary

Doble Engineering Company is seeking a Sales Support Analyst to back the global sales team with pre-sales activities, quotations, and proposals. The role involves handling simple to complex instrument and service orders, CRM maintenance, and cross-functional communication with channel partners and internal teams.

Ideal candidates will have a Bachelor's in Business/Marketing, 2+ years in sales support, and strong English communication. Travel up to 10% and experience with Salesforce are preferred.

Qualifications

• 2+ years in Sales Support or Sales Operations.
• Strong interpersonal skills with ability to work independently and in a team.
• Excellent English communication, both written and verbal.
• Excellent organizational and time management skills.
• Experience with CRM systems, preferably Salesforce.
• Willingness to travel up to 10%.

Responsibilities

• Provides pre- and post-sales support to the global sales team.
• Prepares quotations and proposals for configured systems, software, and fee-based services.
• Coordinates with stakeholders on non-standard quotations for scope and accuracy.
• Enters orders into ERP system.
• Communicates order status to sales, channel partners, and customers.
• Ensures export compliance in coordination with Operations.
• Monitors RFQ release via notifications and external resources.
• Keeps CRM data updated (contacts, opportunity status).
• Responds to requests for commercial documentation (insurance, safety, compliance, etc.).
• May assist with lead qualification and supplier registrations.
• May undertake other Sales Operations initiatives.

Skills

Sales support

CRM experience

Communication skills

Team collaboration

Time management

Proactive approach

Education

Bachelor's Degree in Business/Marketing

Tools

Salesforce.com

Microsoft Office

SharePoint

Job description

Job Summary

We are seeking a Sales Support Analyst who will be dedicated to supporting the global sales team function through pre-sales activities including lead qualification, quotations and proposals, as well as the management of simple and complex instrument and fee-based service orders. Other responsibilities will include other supporting functions including commercial customer documentation, system configuration verification, and channel partner communications. This position has a matrixed reporting line to Sales Operations and reporting to the Sales Support Manager.

Responsibilities

• Provides pre- and post-sales support to the global sales team.
• Prepares quotations and proposals to be presented to customers and channel partners, primarily focused on configured systems, software, and fee-based services. May support other areas of the business as required.
• Coordinates with the appropriate stakeholders on non-standard quotations and proposals to ensure for scope of work and accuracy.
• Enters orders received from customers and channel partners into ERP system.
• Communicates with the sales team, channel partners, and customers on the status of orders.
• Works closely with Operations department to ensure that all orders are meeting export compliance requirements.
• Monitors notification services, external resources, websites, and other resources for the release or pending release of RFQ.
• Ensures CRM information is updated including but not limited to customer contact information, selling opportunity status, etc.
• Responds to and complete customer requests for commercial documentation, including but not limited to insurance, safety, compliance, quality, legal, financial, etc.
• May provide lead qualification for inquiries through website, events, and other forums.
• May complete or assist in the completion of supplier registration forms, websites, etc.
• May be assigned to execute other initiatives within the Sales Operations department.

Education

Bachelor's Degree B.A./B.S. in Business, Marketing, or equivalent related experience.

Required Experience

• 2 + years of direct experience in a Sales Support or Sales Operations role.
• Strong interpersonal skills with the ability to work independently and within a team environment.
• Successful record of accomplishments of working with cross-functional teams.
• Strong communication skills in English, both written and verbal.
• Excellent organizational and time management skills.
• A history of meeting customer driven deadlines.
• An anticipation of needs and proactive approach.
• A professional demeanor at all times both with all stakeholders both internal and external to Doble.
• Previous CRM experience (Salesforce.com preferred).
• Demonstrated proficiency with Microsoft Office (Outlook, Word, Excel, SharePoint).
• Domestic and international travel, including air travel, may be required up to 10%.

Preferred Experience (Not Required)

• Familiarity with Doble family portfolio.
• Fluency in additional languages other than English.
• Experience working in a global environment.
• Experience with SalesForce

Physical Requirements

While performing the duties of this job the employee is often required to stand, sit, use computers, read, write, type, use copy machines, file paperwork, use telephones, and utilize written and oral communication to interact with clients, co-workers, and customers. Reasonable accommodations may be made to enable individuals to perform the essential functions of this job. Must be capable of lifting 30 pounds. Must use assistance when lifting 50 or more pounds.

Actual base salary offered to the hired applicant will be determined based on their work location, level, qualifications, job related skills, as well as relevant education or training experience. Hourly Pay Range Minimum $27.43 - Midpoint $34.29

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

We are an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply.

The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the "essential functions" of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function.