Sales Support Analyst

AVO Multi-Amp Corp; Texas; On-site; USD 52,000 - 76,000; Full time

Job summary

Doble-Megger, a worldwide leader in electrical test equipment, seeks a Sales Support Analyst in Sales Operations to back the global sales team. You will prepare quotations, respond to customer requests for compliance docs, and coordinate with channel partners to move orders forward.

You will work with Logistics, enter orders, support credit applications, and ensure data accuracy. A BA/BS plus 2+ years in sales support, preferably in electrical or industrial settings, with strong English

Qualifications

• Bachelor’s degree or equivalent related experience.
• 2+ years in a Sales Support role; electrical/manufacturing/industrial experience preferred.
• Strong communication and organization skills; ability to work independently and in a team.
• Bilingual preferred; excellent English written and verbal communication.
• Professional demeanor with stakeholders; SAP ERP experience is preferred.

Responsibilities

• Provides pre- and post-sales support to the global sales team.
• Prepares quotations and proposals for customers and channel partners.
• Responds to requests for commercial documentation (insurance, safety, compliance, etc.).
• Communicates order status with sales, channel partners, and customers.
• May assist with lead qualification and cross-functional coordination.
• Collaborates with Logistics on outstanding issues.
• Monitors intake channels for purchase orders and service requests.
• Initiates CRM data updates for customers.
• Performs order entry, creates document folders, and sends confirmations.
• Assists with credit applications and processing Rebills.
• Ensures data accuracy and adherence to internal procedures.

Skills

Interpersonal skills

Communication skills

Time management

Proactive approach

Customer focus

Cross-functional teamwork

Bilingual

SAP ERP

Microsoft Office

Education

Bachelor’s Degree

Tools

SAP ERP

Microsoft Office

Job description

The Vacancy Doble-Megger is a worldwide leader in the design and sale of electrical test equipment and has been the premier provider of advanced test and measuring instruments for electrical power applications for more than 100 years. Our products provide testing solutions in critical electrical power maintenance areas such as cable fault locating, protective relay testing, and power quality testing. Megger’s wide range of test equipment is the first choice of engineers and technicians across utilities, manufacturing, infrastructure, transportation, and telecommunications.

Job Description – Sales Support Analyst, Sales Operations

• Provides pre- and post-sales support to the global sales team.
• Prepares quotations and proposals to be presented to customers and channel partners, primarily focused on simple products, software, and fee-based services. May support other areas of the business as required.
• Responds to and complete customer requests for commercial documentation, including but not limited to insurance, safety, compliance, quality, legal, financial, supplier registration forms, websites etc.
• Communicates with the sales team, channel partners, and customers on the status of orders.
• May provide lead qualification for inquiries through website, events, and other forums.
• Works closely with Logistics department on any outstanding issue.
• Monitor centralized intake channels for customer purchase orders and service requests.
• Initiate a Task to create and update customers in CRM system.
• Perform order entry, create document folders, and send order confirmations to the customers
• Assist with credit applications and process Credit & Rebills
• Ensure data accuracy and compliance with internal procedures
• May be assigned to execute other initiatives within the Sales Operations department.

Qualifications

• Bachelor’s Degree B.A./B.S. or equivalent related experience.
• 2 + years of direct experience in a Sales Support role. Experience in electrical, manufacturing, or industrial environments is preferred.
• Strong interpersonal skills with the ability to work independently and within a team environment.
• Successful record of accomplishments of working with cross-functional teams. .
• Bilingual Preferred
• Strong communication skills in English, both written and verbal.
• Excellent organizational and time management skills.
• A history of meeting customer driven deadlines.
• An anticipation of needs and proactive approach.
• A professional demeanor at all times both with all stakeholders both internal and external to Doble.
• Previous SAP ERP experience preferred.
• Demonstrated proficiency with Microsoft Office (Outlook, Word, Excel, SharePoint).

At Doble-Megger, we believe people do their best work when they can see the difference they’re making. With more than 250 years of combined heritage, we work at the heart of the power and water industries, helping to protect the infrastructure that millions of people rely on every day. From keeping electricity flowing to helping customers understand the health of their assets, our work reaches further than you might think. Join us and you’ll be part of a global team with a huge amount of knowledge, experience and curiosity between us. We put customers first, share new ideas, challenge ourselves to find better ways of doing things and give people the freedom to take ownership. That means you’ll have the chance to get involved and see the impact of your work. You’ll learn from talented people around the world, take on new challenges and have plenty of room to shape where your career takes you next.