Global Sales Quality & Audit Analyst

Cogncise Business Services; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

Cogncise Business Services in the United States seeks a Quality & Audit Analyst to oversee sales quality across multiple teams and international markets, auditing activities, identifying abnormalities, critical business risks, gaps, and customer-impacting issues.

The role requires conducting regular audits of calls, CRM records, quotes and pricing; producing concise reports and weekly insights; and working with Sales, Operations, Training and Compliance to drive measurable quality improvements.

Qualifications

• 3+ years of experience in international quality assurance, auditing or sales quality.
• Experience with global/distributed teams is highly desirable.
• Strong analytical and investigative skills with excellent attention to detail.
• Experience with CRM systems, sales data and quality monitoring.
• Strong Excel/Google Sheets and reporting skills.
• Ability to identify patterns, anomalies and potential business risks.
• Strong communication skills and confidence in escalating critical issues.
• Experience in energy-related sectors is highly desirable.

Responsibilities

• Audit sales calls, CRM records, quotes, pricing and customer interactions.
• Identify abnormal sales patterns, process breaches and pricing issues.
• Monitor sales quality across teams and markets; identify recurring issues.
• Escalate critical findings to management.
• Perform root-cause analysis and recommend corrective actions.
• Prepare audit reports and weekly sales insights for management.
• Meet weekly audit targets across different audit mediums.
• Track performance against weekly targets and highlight gaps.
• Collaborate with Sales, Operations, Training and Compliance to improve processes.

Skills

Analytical skills

Attention to detail

Communication skills

Pattern recognition

Quality assurance experience

Tools

CRM systems

Excel/Google Sheets

Reporting skills

Job description

Cogncise Business Services in the United States seeks a Quality & Audit Analyst to oversee sales quality across multiple teams and international markets, auditing activities, identifying abnormalities, critical business risks, gaps, and customer-impacting issues.

The role requires conducting regular audits of calls, CRM records, quotes and pricing; producing concise reports and weekly insights; and working with Sales, Operations, Training and Compliance to drive measurable quality improvements.