Quality and Audit Analyst

Cogncise Business Services; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

Cogncise Business Services in the United States seeks a Quality & Audit Analyst to oversee sales quality across multiple teams and international markets, auditing activities, identifying abnormalities, critical business risks, gaps, and customer-impacting issues.

The role requires conducting regular audits of calls, CRM records, quotes and pricing; producing concise reports and weekly insights; and working with Sales, Operations, Training and Compliance to drive measurable quality improvements.

Qualifications

• 3+ years of experience in international quality assurance, auditing or sales quality.
• Experience with global/distributed teams is highly desirable.
• Strong analytical and investigative skills with excellent attention to detail.
• Experience with CRM systems, sales data and quality monitoring.
• Strong Excel/Google Sheets and reporting skills.
• Ability to identify patterns, anomalies and potential business risks.
• Strong communication skills and confidence in escalating critical issues.
• Experience in energy-related sectors is highly desirable.

Responsibilities

• Audit sales calls, CRM records, quotes, pricing and customer interactions.
• Identify abnormal sales patterns, process breaches and pricing issues.
• Monitor sales quality across teams and markets; identify recurring issues.
• Escalate critical findings to management.
• Perform root-cause analysis and recommend corrective actions.
• Prepare audit reports and weekly sales insights for management.
• Meet weekly audit targets across different audit mediums.
• Track performance against weekly targets and highlight gaps.
• Collaborate with Sales, Operations, Training and Compliance to improve processes.

Skills

Analytical skills

Attention to detail

Communication skills

Pattern recognition

Quality assurance experience

Tools

CRM systems

Excel/Google Sheets

Reporting skills

Job description

Quality & Audit Analyst

We are looking for an experienced Sales Quality & Audit Analyst to oversee sales quality across multiple teams and international markets auditing sales activities, identifying abnormalities, critical business risks, process gaps and customer-impacting issues, and providing actionable insights to improve overall sales quality and performance.

Key Responsibilities

• Conduct regular random and risk-based audits of sales calls, CRM records, quotes, pricing and customer interactions.
• Identify abnormal sales patterns, process breaches, incorrect information, pricing issues and potential business risks.
• Monitor sales quality and identify recurring issues across teams, markets and individual resources.
• Escalate critical findings and business-impacting issues to management.
• Perform root-cause analysis and recommend corrective and preventative actions.
• Prepare concise audit reports, trends and weekly sales insights for management.
• Meet strict weekly audit targets across different audit mediums, including CRM case reviews, call listening, sales closing reviews and other assigned quality checks.
• Track individual and team performance against defined weekly targets and highlight any significant gaps.
• Work closely with Sales, Operations, Training and Compliance teams to improve processes, sales performance and quality standards.

Requirements

• 3+ years of experience in international quality assurance, auditing or sales quality.
• Experience working with global/distributed teams is highly desirable.
• Strong analytical and investigative skills with excellent attention to detail.
• Experience with CRM systems, sales data and quality monitoring.
• Strong Excel/Google Sheets and reporting skills.
• Ability to identify patterns, anomalies and potential business risks.
• Strong communication skills and confidence in escalating critical issues.
• Experience in the energy, solar, battery, HVAC or energy-efficiency sector is highly desirable.

Ideal Candidate

A proactive and analytical professional who can spot what others miss, consistently meet strict weekly audit targets, identify emerging business risks and translate audit findings into clear, actionable sales insights that improve business performance.

Reports To

Business Manager

Roll Type

Full -Time . Remote

Experience

3+ Years Intl. Quality