Regional Customer Quality Leader - Travel-Heavy & Audits

Default Brand; North Carolina; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401k

Medical Insurance

Dental

Vision

Life Insurance

Paid Holidays

Education Assistance

Job summary

NSG Group/Pilkington is seeking a regional Customer Quality Leader to guide a team of ambassadors and manage customer quality initiatives across locations.

You will interface with customers on quality matters, drive roadmaps, and oversee audits and corrective actions while developing regional strategies aligned with corporate objectives. Extensive travel (~90%) and a strong leadership background are essential.

Qualifications

• Associate degree in business or equivalent experience.
• Advanced problem-solving skills required.
• Excellent computer and organizational skills.
• Proven leadership abilities and experience training teams.
• Experience leading hourly and salaried employees.

Responsibilities

• Lead a team of Customer Quality Ambassadors within the region to secure customer quality.
• Interface with regional customers on all quality aspects and manage customer expectations regarding quality complaints and roadmaps.
• Setup and maintain Customer Quality Dashboards to align with customers on quality indicators and drive performance to targets.
• Manage Customer Quality Notifications with timely closure and preventive actions.
• Conduct and manage customer audits (IATF 16949) and follow-ups with audit teams.
• Assess and improve quality processes and deploy new improvements.
• Drive resolution of structural quality issues within the corporate program.
• Interface with Customer Management at each location (Quality, Materials, Engineering, Warranty).
• Develop regional quality strategies aligned with corporate objectives.

Skills

Problem solving

Leadership

Training skills

Computer skills

Education

Associate degree in business

Tools

MS Office

Job description

NSG Group/Pilkington is seeking a regional Customer Quality Leader to guide a team of ambassadors and manage customer quality initiatives across locations.

You will interface with customers on quality matters, drive roadmaps, and oversee audits and corrective actions while developing regional strategies aligned with corporate objectives. Extensive travel (~90%) and a strong leadership background are essential.