Quality Analyst - Medicare Compliance & Performance Coach

Sagility; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

Sagility is seeking a Quality Analyst in the United States to support the telesales team by monitoring and evaluating agent interactions, ensuring compliance with guidelines. This role requires a keen attention to detail and a solid understanding of Medicare regulations.

The ideal candidate will thrive in fast-paced environments and will be responsible for performing audits, providing feedback, and identifying areas for process improvement.

Qualifications

• Ability to communicate effectively and professionally, both verbally and in writing.
• Proficiency in Microsoft Office applications.
• Strong analytical and problem-solving skills.

Responsibilities

• Complete audits on departmental processes and interactions.
• Provide timely and effective feedback to leadership.
• Recommend and implement initiatives to improve performance.

Skills

Effective Communication

Microsoft Office Proficiency

Analytical Skills

Problem-Solving Skills

Organizational Skills

Presentation Skills

Education

High School Diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Sagility is seeking a Quality Analyst in the United States to support the telesales team by monitoring and evaluating agent interactions, ensuring compliance with guidelines. This role requires a keen attention to detail and a solid understanding of Medicare regulations.

The ideal candidate will thrive in fast-paced environments and will be responsible for performing audits, providing feedback, and identifying areas for process improvement.