Global Sales Process Lead - Simplify & Harmonize CRM

NielsenIQ; Chicago (IL); Hybrid; USD 80,000 - 101,000; Full time

Benefits offered by this job

Bonus opportunities

Flexible hybrid work options

Onboarding & training programs

Job summary

NielsenIQ is seeking a Global Process Owner for Sales Process to shape end-to-end Lead-to-Order and Quote-to-Cash across the global commercial organization. You will drive simplification, harmonization, and integration of sales processes, aligning with our commercial strategy and improving seller productivity and customer satisfaction.

Reporting to the Head of Sales Process, you will partner with product, IT, finance, and external vendors to deliver a scalable, standardized digital sales

Qualifications

• 8–10 years of global sales process ownership experience.
• Knowledge of leading sales methodologies (MEDDICC, Challenger, SPIN, BANT).
• Proven success implementing consistent CRM processes globally.
• Familiarity with modern process modeling techniques (design thinking, storyboarding).
• Ability to assess and manage the impact of process automation on sales teams.
• Deep CRM domain expertise including Sales Cloud, CPQ, analytics, contract lifecycle management.

Responsibilities

• Lead design, optimization, and governance of global sales processes and policies.
• Partner with stakeholders to define the technology roadmap for digital sales transformation.
• Harmonize and simplify customer-centric workflows across regions and segments.
• Drive seller efficiency and customer experience through process and platform optimization.
• Apply Lean Six Sigma to engineer high-performing processes and measurable improvements.
• Support training and change initiatives to embed new processes.

Skills

Process ownership

Cross-functional collaboration

Lean Six Sigma

Change management

Design thinking

Storyboarding

Stakeholder management

Sales process optimization

Tools

Sales Cloud

CPQ

Incentive compensation

Analytics

Contract lifecycle management

Job description

NielsenIQ is seeking a Global Process Owner for Sales Process to shape end-to-end Lead-to-Order and Quote-to-Cash across the global commercial organization. You will drive simplification, harmonization, and integration of sales processes, aligning with our commercial strategy and improving seller productivity and customer satisfaction.

Reporting to the Head of Sales Process, you will partner with product, IT, finance, and external vendors to deliver a scalable, standardized digital sales