Global Sales Ops Specialist: Quotes, Onboarding & Accounts

OSI Group; Stockton (CA); On-site; USD 73,000 - 109,000; Full time

Benefits offered by this job

401k with match

Full benefits package

Paid time off

Job summary

IQI Trusted Petfood Ingredients, a subsidiary of OSI Industries, is expanding its North American team and seeks a Sales Operations Specialist in Stockton, CA. You will support the North American commercial organization by handling onboarding, pricing, quotations, account support, and order execution to ensure a seamless customer experience.

Reporting to the North American Sales Manager, you will coordinate with logistics, finance and procurement, maintain CRM records, prepare internal reports,

Qualifications

• 3–5 years of experience in Sales Operations, Customer Service, Account Management, Inside Sales, or Commercial Operations within a manufacturing environment.
• Experience supporting customer accounts, pricing, quotations, order management, and sales processes.
• Experience working with cross-functional teams including Sales, Supply Chain, Finance, Logistics, and Customer Service.
• Experience using ERP & CRM systems.
• Strong customer service and relationship management skills.
• Excellent written and verbal communication skills.
• Strong organizational and time management abilities with attention to detail.

Responsibilities

• Prepare quotes, update product and pricing information, recommend products and organize samples.
• Respond to customer inquiries, participate in calls, acting as backup to sales managers when unavailable.
• Own small accounts, managing communication, orders, and follow-up.
• Liaise with logistics, finance, and procurement teams to ensure smooth operations and top-tier service.
• Managing quotations, special pricing agreements, transmitting orders, and organizing samples
• Checking inventory availability and coordinating with logistics
• Analyzing customer needs, onboarding customers, and sending contract confirmations
• Responding to customer inquiries by phone and email across all account types
• Maintaining CRM records and tracking customer preferences
• Participating in customer-facing calls and offering sales manager backup
• Managing a portfolio of small accounts
• Creating internal reports (e.g., order status, sales KPIs)
• Supporting campaigns, trade show follow-ups, and marketing activities

Skills

Sales operations

Customer service

Account management

ERP/CRM experience

Communication

Time management

Education

Bachelor's degree in Business Administration, Sales, Marketing, Supply Chain, or related field

Tools

ERP systems

CRM systems

Job description

IQI Trusted Petfood Ingredients, a subsidiary of OSI Industries, is expanding its North American team and seeks a Sales Operations Specialist in Stockton, CA. You will support the North American commercial organization by handling onboarding, pricing, quotations, account support, and order execution to ensure a seamless customer experience.

Reporting to the North American Sales Manager, you will coordinate with logistics, finance and procurement, maintain CRM records, prepare internal reports,