Sales Operations Specialist - California Based

IQI Warehousing U.S.A.; Stockton (CA); Hybrid; USD 73,000 - 109,000; Full time

Job summary

IQI Warehousing U.S.A. in Stockton, California, seeks a Sales Operations Specialist to support the North American sales team. You will handle onboarding, pricing, quotations, account support and CRM duties to drive customer satisfaction and growth.

The role requires 3–5 years in Sales Operations within manufacturing, with strong communication and cross-functional collaboration. Hybrid work is offered with on-site responsibilities in California.

Qualifications

• 3–5 years of experience in Sales Operations or related roles in manufacturing.
• Experience handling pricing, quotations, order management, and cross-functional coordination.
• Proven ability to work with Sales, Supply Chain, Finance, Logistics and Customer Service.

Responsibilities

• Prepare quotes, update product and pricing information, and organize samples.
• Respond to customer inquiries and support calls when sales managers are unavailable.
• Own small accounts, manage communication, orders and follow-up.
• Liaise with logistics, finance and procurement to ensure smooth operations.
• Manage quotations, special pricing agreements, transmit orders and sample logistics.
• Check inventory and coordinate with logistics.
• Analyze customer needs, onboard customers and send contract confirmations.
• Respond to inquiries by phone and email across all accounts.
• Maintain CRM records and track customer preferences.
• Participate in customer-facing calls and provide backup to sales managers.
• Manage a portfolio of small accounts and create internal reports.
• Support campaigns, trade shows and marketing activities.

Skills

Sales Operations

Customer Service

Account Management

Inside Sales

Commercial Operations

ERP & CRM systems

Education

Bachelor's degree in Business Administration, Sales, Marketing, Supply Chain, or related field

Tools

ERP systems

CRM systems

Job description

Sales Operations Specialist - California Based

Job Category : Sales/Marketing

Requisition Number : SALES004418

• Posted : August 7, 2026
• Full-Time
• Hybrid
• Salary Range : $72,512 USD to $108,768 USD
• Salary : $90,640 USD per year

Locations

Showing 1 location

Stockton, CA 95215, USA

Description

This role is for IQI - a Subsidiary of OSI Industries.

IQI Trusted Petfood Ingredients is a global provider of premium-claim ingredients to top brands in the pet food industry. With deep experience in sourcing, quality assurance, and logistics, IQI supports both customers and suppliers worldwide through transparency, innovation, and excellence.

At IQI, quality is everything. We go the extra mile to ensure product integrity and value long-term partnerships based on trust. We believe that great ideas and opportunities come from empowered individuals, so we're excited to grow our North American team with a new Sales Operations Specialist.

Position Summary:

The Sales Operations Specialist plays a critical role in supporting the North American commercial organization by delivering exceptional customer service and operational support throughout the sales process. Reporting to the North American Sales Manager and partnering with the global commercial team, this position is responsible for customer onboarding, pricing and quotation management, account support, and sales operations that drive customer satisfaction and business growth.

This role serves as a key liaison between customers and internal cross-functional teams, ensuring timely execution of orders, accurate pricing, and a seamless customer experience. We're looking for a Sales Operations Specialist who thrives in a fast-paced, customer-facing environment and is ready to build the foundation for a career in sales management.

• Prepare quotes, update product and pricing information, recommend products and organize samples.
• Respond to customer inquiries, participate in calls, acting as backup to sales managers are unavailable.
• Own small accounts, managing communication, orders, and follow-up.
• Liaise with logistics, finance, and procurement teams to ensure smooth operations and top-tier service.
• Managing quotations, special pricing agreements, transmitting orders, and organizing samples
• Checking inventory availability and coordinating with logistics
• Analyzing customer needs, onboarding customers, and sending contract confirmations
• Responding to customer inquiries by phone and email across all account types
• Maintaining CRM records and tracking customer preferences
• Participating in customer-facing calls and offering sales manager backup
• Managing a portfolio of small accounts
• Creating internal reports (e.g., order status, sales KPIs)
• Supporting campaigns, trade show follow-ups, and marketing activities

Experience & Skills:

• 3–5 years of experience in Sales Operations, Customer Service, Account Management, Inside Sales, or Commercial Operations within a manufacturing environment.
• Experience supporting customer accounts, pricing, quotations, order management, and sales processes.
• Experience working with cross-functional teams including Sales, Supply Chain, Finance, Logistics, and Customer Service.
• Experience using ERP & CRM systems.
• Strong customer service and relationship management skills.
• Excellent written and verbal communication skills.
• Strong organizational and time management abilities with attention to detail.

Education

• Bachelor's degree in Business Administration, Sales, Marketing, Supply Chain, or a related field preferred.

The salary range posted represents the low and high end of OSI's salary range for this position. The salary range for this role is $72,512.00to$108,768.00USD , with a midpoint of $90,640 USD . Offers are typically made between the minimum and midpoint of the range, based on skills, experience, and internal equity. In rare cases, highly qualified candidates may receive an offer above the midpoint; however, offers at the maximum of the range are not customary. Salaries will vary based on various factors, including but not limited to, location, education, skills, experience and performance. Base salary is one component of OSI’s overall total rewards package. Other components may include bonuses, special pay programs, comprehensive time off, 401k with match and a full suite of benefit offerings for you and your family.

• Work is generally performed within a business professional office environment, with standard office equipment available.
• Work conditions are typical of an office environment.
• This role requires 10% domestic travel.
• Position may require the physical agility of lifting up to 15 pounds
• Position may require frequent and/or infrequent of bending, squatting, pushing, pulling, stretching/reaching, use hands or fingers, talk, hear, feel objects, tools, controls and standing/walking on concrete flooring.
• Position may require the physical ability to stand/walk for Less than 4 hours.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.