Global Revenue Operations & Renewals Lead

NICE; Hoboken (NJ); On-site; USD 100,000 - 130,000; Full time

Job summary

NICE is seeking a Business Operations Manager to join the Global Business Operations team. This role focuses on improving post-sales processes across Services and Support. You will lead cross-functional initiatives, optimizing operations and leveraging data and BI tools to drive insights and solutions.

The ideal candidate will have at least five years of relevant experience in a SaaS environment and a strong analytical background, with skills in process design and stakeholder engagement.

Qualifications

• 5+ years of experience in Operations, Business Analysis, or Revenue/Renewals Operations.
• Strong analytical skills with experience in pipeline and churn analysis.
• Proven ability to design and implement operational processes.

Responsibilities

• Lead standardized processes across Customer Success, Sales, Finance, and Operations.
• Define data requirements and develop reporting solutions with BI team.
• Manage renewal pipeline tracking and drive churn analysis.

Skills

Operations

Business Analysis

Revenue/Renewals Operations

Data Analysis

Communication

Education

B.Sc. in Industrial Engineering & Management, Business, Economics, or related field

Tools

Power BI

Salesforce

Excel

Job description

NICE is seeking a Business Operations Manager to join the Global Business Operations team. This role focuses on improving post-sales processes across Services and Support. You will lead cross-functional initiatives, optimizing operations and leveraging data and BI tools to drive insights and solutions.

The ideal candidate will have at least five years of relevant experience in a SaaS environment and a strong analytical background, with skills in process design and stakeholder engagement.