Global Relocation & Immigration Program Lead

Uber Technologies Inc.; San Francisco (CA); Hybrid; USD 137,000 - 152,000; Full time

Benefits offered by this job

Bonus program eligibility

Equity opportunities

401(k) plan

Job summary

Uber Technologies Inc. is seeking a Program Manager to lead the Global Relocation & Immigration (GRI) service delivery from strategy to execution.

You will shape the GRI program, partner with Talent Acquisition and People & Places, and drive a best-in-class relocation experience for executives and employees worldwide. You will manage a team, coordinate with immigration specialists, and continuously improve operations using data and SLAs.

Qualifications

• Bachelor’s degree or equivalent practical experience, with 6+ years in HR/Operations, Global Mobility, Relocation, and US Immigration program management.
• 2+ years of direct people management experience coaching HR or Mobility professionals.
• Track record of directly supporting C-suite relocations with high touch and discretion.
• Experience managing global mobility and relocation vendor partners (RMCs, immigration counsel, tax partners) and tracking SLAs and KPIs.

Responsibilities

• Partner with the Head of Global Relocation & Immigration (GRI) to design and implement global mobility services to support Uber's international talent needs.
• Define, implement and oversee service delivery of the GRI program prioritizing stakeholder experience, efficiency and compliance.
• Lead the GRI support provided to relocating Executives and engage with executives, stakeholders and vendors to ensure a great experience.
• Escalate operational matters and identify scalable solutions, incorporating learnings for continuous program improvement.
• Lead a team of GRI business partners; coach and develop team members for success.
• Act as a contact with immigration specialists for US immigration inquiries and escalations.
• Design, implement and maintain GRI content strategy across HR shared services, stakeholders, vendors and relocating employees.
• Review metrics to assess GRI operations across the employee lifecycle and improve the program.

Skills

6+ years HR/Operations

2+ years People management

Executive escalations

Vendor & Operations management

Education

Bachelor’s degree

Job description

Uber Technologies Inc. is seeking a Program Manager to lead the Global Relocation & Immigration (GRI) service delivery from strategy to execution.

You will shape the GRI program, partner with Talent Acquisition and People & Places, and drive a best-in-class relocation experience for executives and employees worldwide. You will manage a team, coordinate with immigration specialists, and continuously improve operations using data and SLAs.