Global Mobility & Relocation Program Lead

Uber; Chicago (IL); On-site; USD 123,000 - 137,000; Full time

Job summary

Uber's Global Relocation & Immigration team seeks a Program Manager to own GRI service delivery from strategy to execution. You will partner across Talent Acquisition, People & Places, and external vendors to shape and scale mobility globally.

Lead a team of GRI professionals, oversee SLAs, KPIs, and drive continuous improvement while ensuring a high-touch experience for relocating employees and executives.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 6+ years of progressive experience in HR/Operations, Global Mobility, Relocation, and US Immigration program management.
• 2+ years of direct people management experience coaching and developing HR or Mobility professionals.
• Experience managing global mobility and relocation vendor partners and tracking SLAs and KPIs.

Responsibilities

• Partner with the Head of Global Relocation & Immigration to design and implement global mobility services.
• Define, implement and oversee service delivery of the GRI program prioritizing stakeholder experience, efficiency and compliance.
• Lead the GRI support provided to relocating Executives as main point of contact with stakeholders and vendors.
• Escalate operational matters and identify scalable solutions for continuous program improvement.
• Lead a team of GRI business partners and develop team members for success.
• Coordinate with immigration specialists for US immigration inquiries and escalations.
• Design, implement and maintain GRI content strategy across HR shared services, stakeholders and vendors.
• Review metrics across the GRI ecosystem to drive speed, efficiency and quality.

Skills

People management

Executive escalations

Vendor & operations management

Data & analytics

Education

Bachelor's degree or equivalent

Job description

Uber's Global Relocation & Immigration team seeks a Program Manager to own GRI service delivery from strategy to execution. You will partner across Talent Acquisition, People & Places, and external vendors to shape and scale mobility globally.

Lead a team of GRI professionals, oversee SLAs, KPIs, and drive continuous improvement while ensuring a high-touch experience for relocating employees and executives.