Global Mobility Manager

Uber Technologies Inc.; Chicago (IL); On-site; USD 123,000 - 137,000; Full time

Job summary

Uber's Global Relocation & Immigration team seeks a Program Manager to own GRI service delivery from strategy to execution. You will partner across Talent Acquisition, People & Places, and external vendors to shape and scale mobility globally.

Lead a team of GRI professionals, oversee SLAs, KPIs, and drive continuous improvement while ensuring a high-touch experience for relocating employees and executives.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 6+ years of progressive experience in HR/Operations, Global Mobility, Relocation, and US Immigration program management.
• 2+ years of direct people management experience coaching and developing HR or Mobility professionals.
• Experience managing global mobility and relocation vendor partners and tracking SLAs and KPIs.

Responsibilities

• Partner with the Head of Global Relocation & Immigration to design and implement global mobility services.
• Define, implement and oversee service delivery of the GRI program prioritizing stakeholder experience, efficiency and compliance.
• Lead the GRI support provided to relocating Executives as main point of contact with stakeholders and vendors.
• Escalate operational matters and identify scalable solutions for continuous program improvement.
• Lead a team of GRI business partners and develop team members for success.
• Coordinate with immigration specialists for US immigration inquiries and escalations.
• Design, implement and maintain GRI content strategy across HR shared services, stakeholders and vendors.
• Review metrics across the GRI ecosystem to drive speed, efficiency and quality.

Skills

People management

Executive escalations

Vendor & operations management

Data & analytics

Education

Bachelor's degree or equivalent

Job description

About the role and team

The Uber Global Relocation & Immigration team is looking for a Program Manager to own GRI service delivery from strategy to execution. In this role, you will be instrumental in ensuring a great experience for relocating employees, stakeholders and shaping the future of GRI at Uber.

The Global Relocation & Immigration Program Manager will report directly to the Head of Global Relocation & Immigration and will sit on the GRI leadership team alongside global program managers for Immigration, Relocation and Tax. You will partner closely with key global and regional stakeholders across Talent Acquisition and People & Places as well as business leaders and Uber's external GRI vendor partners.

What you’ll do

• Partner with the Head of Global Relocation & Immigration (GRI) and GRI leadership team to design and implement global mobility services to support Uber's international talent needs.
• Define, implement and oversee service delivery of the GRI program prioritizing stakeholder experience, efficiency and compliance
• Lead the GRI support provided to relocating Executives. You will be the main point of contact and will engage directly with the executive, Uber stakeholders and external vendors to ensure a great experience
• You will be the escalation point for operational matters that cannot be addressed by GRI business partners and will be responsible for identifying appropriate, scalable solutions and ensuring learnings are incorporated for continuous program improvement
• Lead a team of GRI business partners. Coach, counsel and develop team members to position them for success
• Together with Uber's immigration specialists, you will be a contact for US immigration enquiries and escalations
• Design, implement and maintain GRIs content strategy across HR shared services, Uber stakeholders, vendors and relocating employees ensuring it is accurate and effective
• Continuously review metrics to assess the effectiveness of GRI operations across the full GRI ecosystem and employee lifecycle (incorporating HR Shared Services, GRI and external vendors) across dimensions such as speed, efficiency and quality, to continuously improve the program
• Develop and maintain strong working relationships with global Talent Acquisition and People & Places teams to strategically position GRI services as a key enabler to achieving their international talent priorities. Ensure feedback is shared with full GRI leadership team to support the continuous development of the GRI program

Basic Qualifications

• Education & Experience: Bachelor’s degree or equivalent practical experience, along with6+ years of progressive experience in HR/Operations, Global Mobility, Relocation, and US Immigration program management.
• People Management:2+ years of direct people management experience coaching and developing HR or Mobility professionals.
• Executive Escalations: Demonstrated track record of directly supporting C-suite and executive-level employee relocations with high touch and discretion.
• Vendor & Operations Management: Experience managing global mobility and relocation vendor partners (RMCs, immigration counsel, tax partners) and tracking service level agreements (SLAs) and key performance indicators (KPIs).

Preferred Qualifications

• Data & Analytics: Experience using data and metrics (e.g., speed, service quality, cost efficiency) to evaluate program performance, drive operational continuous improvement, and present insights to leadership.
• Cross-Functional Stakeholder Management: Proven ability to partner closely across Talent Acquisition, HR Shared Services, Legal, Finance, and regional People & Places teams in a matrixed, fast-paced global tech environment.
• Change Management & Strategy: Strong background in content strategy, knowledge base creation, and managing organizational change to scale service delivery globally.

For New York City, NY-based roles: The base salary range for this role is USD $137,000 per year - USD $152,000 per year.

For San Francisco, CA-based roles: The base salary range for this role is USD $137,000 per year - USD $152,000 per year.

For Seattle, WA-based roles: The base salary range for this role is USD $123,000 per year - USD $137,000 per year.

For Chicago, IL-based roles: The base salary range for this role is USD $123,000 per year - USD $137,000 per year.

For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.

Ready to Ride?

This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.